Strategic Service Management

ISBN 13: 9780080377520

Strategic Service Management

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9780080377520: Strategic Service Management

Strategic Service Management is a new approach for competitive success which embraces the major developments in service management thinking over the 1980s. In this volume case studies from a wide variety of industries, both in the private and public sector, focus on the main areas of this approach: creating competitive strategies for a service oriented business; and the process of successful and accelerated strategy implementation. The authors provide valuable ideas and techniques for the service business aiming for market leadership and profit growth, and for all companies where adding value with service and motivating employees towards business goals is vital. This is the 7th volume in the Best of Long Range Planning series which brings together the best articles on a particular topic from the Long Range Planning journal so that readers wishing to study a specific aspect of planning can find an authoritative and comprehensive view of the subject, conveniently published in one volume.

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Editor-D. Boyle
Published by Pergamon (1990)
ISBN 10: 0080377521 ISBN 13: 9780080377520
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Published by ELSEVIER SCIENCE TECHNOLOGY, United Kingdom (1990)
ISBN 10: 0080377521 ISBN 13: 9780080377520
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Book Description ELSEVIER SCIENCE TECHNOLOGY, United Kingdom, 1990. Hardback. Book Condition: New. 272 x 212 mm. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. Strategic Service Management is a new approach for competitive success which embraces the major developments in service management thinking over the 1980s. In this volume case studies from a wide variety of industries, both in the private and public sector, focus on the main areas of this approach: creating competitive strategies for a service oriented business; and the process of successful and accelerated strategy implementation. The authors provide valuable ideas and techniques for the service business aiming for market leadership and profit growth, and for all companies where adding value with service and motivating employees towards business goals is vital. This is the 7th volume in the Best of Long Range Planning series which brings together the best articles on a particular topic from the Long Range Planning journal so that readers wishing to study a specific aspect of planning can find an authoritative and comprehensive view of the subject, conveniently published in one volume. Bookseller Inventory # EOD9780080377520

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D. Boyle
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Book Description Pergamon 1990-11-21, 1990. Hardcover. Book Condition: New. Bookseller Inventory # NU-ELS-00000022

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BOYLE, D.
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Book Description Pergamon, 1990. Hardback. Book Condition: NEW. 9780080377520 This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. Bookseller Inventory # HTANDREE0889087

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BOYLE, D.
Published by Pergamon (1990)
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Book Description Pergamon, 1990. Hardback. Book Condition: NEW. 9780080377520 This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. Bookseller Inventory # HTANDREE01193019

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Published by Pergamon (1990)
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Book Description Pergamon, 1990. Book Condition: New. This item is printed on demand for shipment within 3 working days. Bookseller Inventory # GM9780080377520

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D. Boyle (Editor)
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Boyle, Denis (Editor)
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Book Description Pergamon Pr, 1990. Hardcover. Book Condition: Brand New. 1st edition. 135 pages. 12.00x8.50x0.50 inches. In Stock. Bookseller Inventory # zk0080377521

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