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This textbook explores the policies and practices employed in the management of people working in the tourism, hospitality and events industries.
It considers the nature of these industries and the varied approaches that organizations take with the handling of matters such as recruitment, health and welfare and remuneration. This book is enriched with topical case studies that describe and illustrate the human resource management behaviour of airlines, hotel chains and other international companies in the sector, providing real world industry perspective. With a clear, reader friendly layout containing chapter outlines and objectives and examples of best practice, this is the ideal guide to HRM for any student on a hospitality, tourism or related course.
. Updated and refreshed chapters covering the latest developments in HRM and the tourism, hospitality and events industries . Many new 'HRM in practice' boxed examples that put the theory discussed in the book into real life context . A new chapter focused on HRM management in the events sector
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Dennis Nickson is Head of the Department of Human Resource Management, University of Strathclyde, UK.
"About this title" may belong to another edition of this title.
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