Measuring the performance of IS/IT services in business terms is essential to ensure that services deliver value for money. This publication describes an approach to measuring the business performance of IS/IT services which can be used as part of a contract covering IS/IT services.
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Book Description Stationery Office Books, 1993. Paperback. Book Condition: Good. Sent within 24 hours. Expedited UK delivery available. Binding: Paperback. Number of pages: 42. Ex. Library copy - usual stamps and marks. Bookseller Inventory # BBI151627
Book Description Paperback. Book Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Bookseller Inventory # GOR002962402