This book is one of a series issued as part of the updated IT infrastructure Library that documents industry best practice for the support and delivery of IT services. Although this book can be read in isolation, it is recommended that it be used in conjunction with the other IT Infrastructure Library books. Service management is a generic concept and the guidance in the new IT Infrastructure Library books is applicable generically. The guidance is also scaleable, applicable to both small and large organisations. It applies to distributed and centralised systems, whether in-house or supplied by third parties. It is neither bureaucratic nor unwieldly if implemented sensibly and in full recognition of the business needs of the organisation.
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