Introduction to Itil

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9780113309733: Introduction to Itil
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A unique title which covers all the component parts of the core ITIL set, and by complementing more complex publications, acts as an efficient entry level to the ITIL literature.

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From the Publisher:

Officially endorsed by IPESC, the itSMF international publications committee, and also by OGC (the UK Office for Government Commerce). Available in English, Brazilian (Portuguese), Danish, German, Italian and Japanese.

Review:

A good, informative book that is easy to read and understand. -- Dave Jones, Principal Consultant, Plan-Net Service plc

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