Service Strategy Book

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9780113310456: Service Strategy Book

A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced.

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Majid Iqbal, Michael Nieves
Published by The Stationery Office (2007)
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Book Description 2007. Paperback. Book Condition: New. 215mm x 280mm x 11mm. Paperback. Service Strategy provides guidance on developing service-based business models and strategies. It defines the value-creating context and principles of service management that .Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. 276 pages. 0.999. Bookseller Inventory # 9780113310456

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