Service Operation Book

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9780113310463: Service Operation Book

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.

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Office of Government Commerce
Published by The Stationery Office (2007)
ISBN 10: 0113310463 ISBN 13: 9780113310463
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Office of Government Commerce
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Book Description 2007. Paperback. Book Condition: New. 215mm x 280mm x 13mm. Paperback. ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Service Operation introduces, explains and .Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. 263 pages. 1.007. Bookseller Inventory # 9780113310463

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