Release, control and validation: ITIL Intermediate Capability Handbook

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9780113314331: Release, control and validation: ITIL Intermediate Capability Handbook

Updated in line with the ITIL 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

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