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Synopsis
This is a practical guide for anyone involved with the creation and development of efficient service request catalogues for consumer and business services. In order to have smooth online transactions, the service request catalogue is critical. This publication will benefit not only those in IT, but also those who need to oversee delivery of an automated catalogue to ensure optimal implementation for a successful customer experience. This is a frequently confused area and the author provides practical guidance as well as distinguish the differences between defined services and requests associated with them. Also included are topics such as integrating governance, tool considerations and catalogue measurement and improvement.
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- PublisherTSO, The Stationery Office
- Publication date2024
- ISBN 10 0117082988
- ISBN 13 9780117082984
- BindingPaperback
- LanguageEnglish
- Number of pages140
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Problem Management: A Practical Guide
Published by
Tso, the Stationery Office, 2024
ISBN 10: 0117082988
ISBN 13: 9780117082984
Used
Paperback
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.01. Seller Inventory # G0117082988I3N10
Quantity: 1 available
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Problem Management: A Practical Guide
Published by
TSO, The Stationery Office, 2024
ISBN 10: 0117082988
ISBN 13: 9780117082984
Used
Softcover
Seller: Big River Books, Powder Springs, GA, U.S.A.
Seller rating 5 out of 5 stars
Condition: good. This book is in good condition. The cover has minor creases or bends. The binding is tight and pages are intact. Some pages may have writing or highlighting. Seller Inventory # 1EYX65000EU1_ns
Quantity: 1 available
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Problem Management: A Practical Guide
Seller: Revaluation Books, Exeter, United Kingdom
Seller rating 5 out of 5 stars
Paperback. Condition: Brand New. 193 pages. 9.37x6.61x0.47 inches. In Stock. Seller Inventory # zk0117082988
Quantity: 1 available