Achieving Excellence Through Customer Service

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9780130051257: Achieving Excellence Through Customer Service

A best selling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty- two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture. Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable. John Tschohl's revised soft cover book provides a complete action plan for making quality service the central focus of the management strategy. It has been called an encyclopedia of customer service strategies and experiences.

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Tschohl, John; Franzmeier, Steve
Published by Prentice Hall Trade
ISBN 10: 013005125X ISBN 13: 9780130051257
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John Tschohl, Steve Franzmeier
Published by Prentice Hall Trade (1991)
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John Tschohl; Steve Franzmeier
Published by Prentice Hall Trade (1991)
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Tschohl, John, Franzmeier, Steve
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Tschohl, John
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