Items related to Serving Internal and External Customers
Synopsis
This unique book is a customer service training reference/workbook, with a customer-centered orientation model. Its integrated approach emphasizes a business organization's service philosophy and strategy, its systems, and the people-management policies that allow the business to succeed in the 21st century. With its comprehensive coverage of customer service communication “best practices,” Customer Service” provides innovative concepts and techniques appropriate for both experienced and entry-level...
From the Back Cover
Exceptional customer service leads to customer loyalty and retention and, ultimately, to organizational success. It happens whenever, wherever and however customers interact with the organization.
Strategy, Systems and People topics are presented in a manner that allows the reader to share experience, broaden perspectives and supplement existing skills.
Research and expert commentary substantiate and demonstrate the effects that make a difference...
About the Author
Anne Swartzlander brings to this title a range of professional and teaching experience. She brings decades of experience in management, business development, research, and retail sales.
Dr. Swartzlander has her Ph.D. from Ohio State University in Consumer Economics. She has taught at several major universities including the University of Georgia and the University of Tennessee. She was recently nominated for...
"About this title" may belong to another edition of this title.
- PublisherPearson College Div
- Publication date2003
- ISBN 10 013028341X
- ISBN 13 9780130283412
- BindingPaperback
- LanguageEnglish
- Number of pages294
Search results for Serving Internal and External Customers
Stock Image
Serving Internal and External Customers
Seller: SecondSale, Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00067260205
Quantity: 2 available
Stock Image
Serving Internal and External Customers
Seller: SecondSale, Montgomery, IL, U.S.A.
Seller rating 5 out of 5 stars
Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00079772883
Quantity: 2 available
Stock Image
Serving Internal and External Customers
Published by
Pearson College Div (edition ), 2003
ISBN 10: 013028341X
ISBN 13: 9780130283412
Used
Paperback
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported. Seller Inventory # 013028341X-8-1
Quantity: 1 available
Stock Image
Serving Internal and External Customers
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.2. Seller Inventory # G013028341XI3N10
Quantity: 1 available
Stock Image
Serving Internal and External Customers
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.2. Seller Inventory # G013028341XI4N00
Quantity: 1 available
Stock Image
Serving Internal and External Customers
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Seller rating 5 out of 5 stars
Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.2. Seller Inventory # G013028341XI3N00
Quantity: 1 available
Stock Image
Serving Internal and External Customers
Seller: Shakespeare Book House, Rockford, IL, U.S.A.
Seller rating 4 out of 5 stars
Condition: Acceptable. Item in acceptable condition including possible liquid damage. As well answers may be filled in. May be missing DVDs, CDs, Access code, etc. 100%Money-Back Guarantee! Ship within 24 hours!! Seller Inventory # 570W2K000YV0_ns
Quantity: 1 available
Stock Image
Serving Internal and External Customers
Seller: BookHolders, Towson, MD, U.S.A.
Seller rating 5 out of 5 stars
Condition: Good. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: SOME ] [ Writing: NONE ] [ Edition: first ] Publisher: Prentice Hall Pub Date: 8/15/2003 Binding: Paperback Pages: 304 first edition. Seller Inventory # 6877823
Quantity: 1 available