True or false? Managers have no shortage of information in this information age. Buying an American car keeps jobs in America. Accurate service 99 percent of the time is exceptional. As Denton (Managing Service, McGraw, 1992) and Boyd (Individual Commitment & Organizational Change, Greenwood, 1992) point out, all these statements are false. The authors, both professors at Southwest Missouri State University, have compiled an interesting, intriguing, and irreverent list of facts and fallacies about business and economics to show that we must question our assumptions before we can make informed decisions. They point out that 99 percent accurate service, for example, means that 15,000 newborn babies are dropped by doctors/nurses annually and two short or long landings are made at O'Hare Airport every day. Less frightening facts (depending on one's sense of the macabre) presented here are that 32,000 Tupperware parties are given in the world every day and that over 40 percent of Fortune 500 companies existing between 1975 and 1985 no longer exist. Though the authors' conclusions are well taken, this compilation of examples does not make for an essential purchase; still, it's fun.
Vincent P. Schmidt, SWL Inc., Santa Barbara, Cal.
Copyright 1994 Reed Business Information, Inc.
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Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97801303219471.0
Book Description Prentice-Hall. Book Condition: New. pp. viii + 255 , Illus. Bookseller Inventory # 58152722
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Book Description Prentice Hall Trade, 1994. Paperback. Book Condition: New. book. Bookseller Inventory # 013032194X
Book Description Prentice Hall Trade, 1994. Paperback. Book Condition: New. New item. Bookseller Inventory # QX-005-X4-3954103