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Brief, practical, and reader-friendly, this is a handy guide for improving your business interactions and relationships. It offers clear, straightforward tools useful in a professional context, with an “easy-to-skim” format and a direct, matter-of-fact tone. This book gives practical advice on how to improve the foundational interpersonal communication skills of listening, feedback, asking and responding to questions, and adjusting to others' styles. It offers step-by-step recommendations for approaching such common interactions as interviewing, negotiating, and conducting performance appraisals. This direct, step-by-step guide for interpersonal communication skills is a necessary read for people who communicate in professional contexts, such as managers, supervisors, and executives in any business or professional arena.
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This concise, practical book is written for you if you want a guide for improving your business interactions and relationships.
HOW THIS BOOK CAN HELP YOU
This book can help you if you are looking to improve your interpersonal interactions in any business relationship. For example:
Read this book on its own, or use it as a reference when taking a professional course, college course, workshop, or seminar.
WHO CAN USE THIS BOOK
This book is written for you if you want a guide for improving your business interactions and relationships. Specifically, the book will...
WHY THIS BOOK WAS WRITTEN
The thousands of participants in various management communication workshops and courses we have taught at universities and corporations in the United States and abroad have expressed interest in direct, step-by-step guidelines for interpersonal communication skills. They have found other texts in these areas too long, too theoretical, or too anecdotal for their needs. That's why Prentice Hall is publishing the Prentice Hall Series in Advanced Business Communication—brief, practical, reader-friendly guides for people who communicate in professional contexts. (See the inside front cover of this book for more information on the series.)
HOW THIS BOOK IS ORGANIZED
The book is divided into two parts.
Part I: Building Blocks
Effective interpersonal communication is based on the building block skills of listening, feedback, questioning and responding, and awareness of others' styles.
I. Listening: The cornerstone for building an interpersonal relationship is to listen effectively: using attending, following, and reflecting skills, and avoiding barriers to listening.
II. Feedback: Delivering feedback can be a challenge. This chapter explains how to do it in a way that will help you to deliver feedback directly while maintaining your relationship with the other person. The chapter also gives tips on how to receive feedback from others.
III. Questioning and Responding: How you ask questions can either encourage conversation or discourage longwindedness. This chapter reviews techniques for wording questions to elicit the kind of response you want, as well as how to respond effectively to questions.
IV Social Styles: Understanding how to identify and interact with people of different styles will help to improve your relationships. This chapter describes how to identify your own and others' styles, and gives tips on adjusting your behavior to facilitate interactions.
Part II: Application Opportunities
This section applies the building block skills covered in Part I to three specific interactions in the business world: interviewing, negotiating, and conducting performance appraisals.
V Interviewing: This chapter covers the steps you follow in preparing for an interview, engaging in an interview, and following up after an interview-from the perspective of both the interviewer and the interviewee.
VI. Negotiating: How to determine your strategy for a negotiation and how to conduct yourself during the negotiation for best results are covered in this chapter.
VII. Performance Appraisals: Performance appraisals should be used as coaching opportunities whenever possible. This chapter covers how to prepare for a performance appraisal, and how to structure a session.
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