E-Mail: Communicate Effectively (NetEffect Series)

0 avg rating
( 0 ratings by Goodreads )
 
9780130418173: E-Mail: Communicate Effectively (NetEffect Series)
View all copies of this ISBN edition:
 
 

This easy-to-read, in-depth book contains comprehensive information and expert advice on communicating effectively and responsibly through e-mail. It provides readers with learning activities, tools, and tips to help them actually change behaviors and learn this critical workplace skill. Five chapters cover a variety of e-mail topics: saving valuable company time; increasing the effectiveness of communications; learning this basic skill of the workplace; avoiding e-mail troubles; avoiding miscommunications and misunderstandings; avoiding lawsuits; increasing productivity; increasing sales; improving job performance; reducing junk and personal e-mail; reducing time and effort reading and writing e-mail; helping keep a company's e-mail database from growing out of control; protecting and strengthening an individual's and company's brand, reputation, and image; limiting virus attacks from careless habits; limit the potential for illegal and unethical e-mail; taming the e-mail monster; improving internal and external customer service and relations; and building loyal customer partnerships. For executives, secretaries, professional/technical staff, and other avid e-mail users.

"synopsis" may belong to another edition of this title.

From the Back Cover:

Tame the e-mail monster and capture the power of this critical workplace tool!

E-mail is the most basic and critical key to building healthy, productive work communities that communicate electronically. With these quick, easy guidelines, business people at all levels can learn to assess a situation, compose an effective message, and send a responsible e-mail.

  • Increase efficiency and productivity
  • Protect your reputation and image
  • Connect responsibly and purposefully

Excerpt. Reprinted by permission. All rights reserved.:

E-mail: Communicate Effectively is the result of our work with organizations facing the challenges of communicating in the new millennium. As e-mail use increases, so do performance issues about this still misunderstood communication medium.

In 1999, we formed E-mail E-mmunities, Inc. By conducting ongoing research and by staying up to date with literature and organizations, we have been able to determine individual performance and organizational needs around electronic communications. Our goal is to help build healthy and productive electronic communities through effective and responsible communication.

This book is intended for anyone who uses e-mail at work. It can be used as a self study guide or as a supplement to training. The book can also be used to teach and coach others.

Chapters 1 through 4 provide a foundation for effective and responsible e-mail use.

  • Chapter 1, E-mail: The Good, the Bad, & the Ugly, sets the stage for understanding the advantages and disadvantages of e-mail.
  • Chapter 2, Business Netiquette: Being a Good E-mmunity Netizen at Work, presents some simple Internet etiquette guidelines and solutions.
  • Chapter 3, E-mail IS Business Writing: Composing Letters, Memos, and Notes at Work, presents simple strategies for writing e-mail.
  • Chapter 4, Managing the Barrage of E-mail: Using a System to Organize, Process, and Declutter, presents ways to help you organize, process, and declutter your e-mail.

In Chapter 5, The Heart and Soul of E-service: Using E-mail to Enhance Customer Service, the core skills from the first four chapters are applied to customer service. E-mail has become a key customer service tool, but rarely are we taught to use it to build relationships with internal and external customers. This chapter presents a process for using e-mail to build loyal customer partnerships.

In the appendix, a Style Guide for E-mail: Standards for Effective E-mail Communications, we provide standards and guidelines to help you develop your own professional e-mail style.

To support our ongoing research, we invite you to share your e-mail experiences with us. You can contact us through our Web site at www.emailemmunities.com.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Verna Terminello Ph.D., Marcia Reed
Published by Prentice Hall (2002)
ISBN 10: 013041817X ISBN 13: 9780130418173
New Paperback Quantity Available: 1
Seller:
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description Prentice Hall, 2002. Paperback. Condition: New. 1. Seller Inventory # DADAX013041817X

More information about this seller | Contact this seller

Buy New
US$ 11.99
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

2.

Verna Terminello Ph.D.; Marcia Reed
Published by Prentice Hall (2002)
ISBN 10: 013041817X ISBN 13: 9780130418173
New Softcover First Edition Quantity Available: 1
Seller:
Irish Booksellers
(Portland, ME, U.S.A.)
Rating
[?]

Book Description Prentice Hall, 2002. Condition: New. book. Seller Inventory # M013041817X

More information about this seller | Contact this seller

Buy New
US$ 16.98
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

3.

Terminello Ph.D., Verna, Reed, Marcia
Published by Prentice Hall (2002)
ISBN 10: 013041817X ISBN 13: 9780130418173
New Paperback Quantity Available: 2
Seller:
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description Prentice Hall, 2002. Paperback. Condition: New. Never used!. Seller Inventory # P11013041817X

More information about this seller | Contact this seller

Buy New
US$ 40.43
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds