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This easy-to-read, in-depth book contains comprehensive information and expert advice on communicating effectively and responsibly through e-mail. It provides readers with learning activities, tools, and tips to help them actually change behaviors and learn this critical workplace skill. Five chapters cover a variety of e-mail topics: saving valuable company time; increasing the effectiveness of communications; learning this basic skill of the workplace; avoiding e-mail troubles; avoiding miscommunications and misunderstandings; avoiding lawsuits; increasing productivity; increasing sales; improving job performance; reducing junk and personal e-mail; reducing time and effort reading and writing e-mail; helping keep a company's e-mail database from growing out of control; protecting and strengthening an individual's and company's brand, reputation, and image; limiting virus attacks from careless habits; limit the potential for illegal and unethical e-mail; taming the e-mail monster; improving internal and external customer service and relations; and building loyal customer partnerships. For executives, secretaries, professional/technical staff, and other avid e-mail users.
"synopsis" may belong to another edition of this title.
Tame the e-mail monster and capture the power of this critical workplace tool!
E-mail is the most basic and critical key to building healthy, productive work communities that communicate electronically. With these quick, easy guidelines, business people at all levels can learn to assess a situation, compose an effective message, and send a responsible e-mail.
E-mail: Communicate Effectively is the result of our work with organizations facing the challenges of communicating in the new millennium. As e-mail use increases, so do performance issues about this still misunderstood communication medium.
In 1999, we formed E-mail E-mmunities, Inc. By conducting ongoing research and by staying up to date with literature and organizations, we have been able to determine individual performance and organizational needs around electronic communications. Our goal is to help build healthy and productive electronic communities through effective and responsible communication.
This book is intended for anyone who uses e-mail at work. It can be used as a self study guide or as a supplement to training. The book can also be used to teach and coach others.
Chapters 1 through 4 provide a foundation for effective and responsible e-mail use.
In Chapter 5, The Heart and Soul of E-service: Using E-mail to Enhance Customer Service, the core skills from the first four chapters are applied to customer service. E-mail has become a key customer service tool, but rarely are we taught to use it to build relationships with internal and external customers. This chapter presents a process for using e-mail to build loyal customer partnerships.
In the appendix, a Style Guide for E-mail: Standards for Effective E-mail Communications, we provide standards and guidelines to help you develop your own professional e-mail style.
To support our ongoing research, we invite you to share your e-mail experiences with us. You can contact us through our Web site at www.emailemmunities.com.
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Book Description Prentice Hall, 2002. Paperback. Condition: New. 1. Seller Inventory # DADAX013041817X
Book Description Prentice Hall, 2002. Condition: New. book. Seller Inventory # M013041817X
Book Description Prentice Hall, 2002. Paperback. Condition: New. Never used!. Seller Inventory # P11013041817X