This specific ISBN edition is currently not available.View all copies of this ISBN edition:
This basic practical volume provides readers with the tools to become more confident, effective and service oriented employees. The training program is designed to empower readers with the communication and cross-cultural leadership skills—using industry specific vocabulary, key cultural differences, and team building tips—necessary to be successful working in an organization with a diverse staff so they can provide their guests with excellent service. The author provides a complete examination of the front office, employees and guests, the family and work personnel, rapport building phases, housekeeping, laundry, catering/banquet and engineering departments, the restaurant, the kitchen, entrees and produce and the bar, beverages and service station. For individuals in the hospitality and food/beverage service industry.
"synopsis" may belong to another edition of this title.
Spanish for Hospitality and Foodservice will help the user become a more confident, effective, and service-oriented employee. The information in this text will empower the user with the communication and cross-cultural leadership skills necessary to be successful working with Spanish speaking co-workers.
Features of this basic, practical text include:
A pronunciation guide on compact disk is available.About the Author:
Jennifer Thomas first noticed the need for managers to learn Spanish when she was speaking Spanish with a Latino employee at a golf club near Chicago. The employee lamented, "Rapido!" That's the only Spanish word my boss knows! That's all he ever says!" They discussed how not knowing one another's language caused them to lose ten to fifteen minutes an hour in productivity trying to explain a task using just body language. The lack of communication had caused misunderstandings, mistakes, rework and poor service.
Shortly there after, Ms. Thomas developed and wrote Spanish for Hospitality & Foodservice, English for Hospitality & Foodservice as well as Spanish for the Green Industry and English for the Green Industry. She is a regular presenter at educational conferences, businesses, and university extension offices.
Her unique training methods and customized courses stem from her extensive educational background and experiences living and working in Mexico, Spain, and South America, as well as teaching high school Spanish for many years. Ms. Thomas holds a Master's degree in International Management from the American Graduate School for International Management.
As a former tennis teaching professional and junior golf instructor, Ms. Thomas has much experience training, coaching, and motivating in all walks of life. She lives in Evanston, Illinois and spends her summers in Green Lake, Wisconsin.
"About this title" may belong to another edition of this title.
Book Description Pearson, 2003. Paperback. Condition: New. Never used!. Seller Inventory # P110130482617