Taormina, Tom Implementing ISO 9001:2000

ISBN 13: 9780130619099

Implementing ISO 9001:2000

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9780130619099: Implementing ISO 9001:2000

In a start-to-finish case study, this book shows how Dell's Asset Recovery Business (ARB) has used ISO 9001:2000 standards to build a fully integrated business management system, one that uses continuous improvement models to drive operational excellence and profitability.

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From the Back Cover:

  • ISO 9001:2000: The business-focused implementer's guide
  • Not just conformance: competitive advantage!
  • Complete coverage of the newest requirements for customer focus and management involvement
  • Includes leading-edge ISO 9001:2000 case study: Dell's Asset Recovery Business
  • For companies seeking repeat or first-time certification

The realist's guide to ISO 9001:2000: Transforming quality certification from "cost center" to "profit center"!

In Implementing ISO 9001:2000, two of the world's leading quality practitioners present the most realistic, business-focused guide to ISO 9001:2000 implementation. This book isn't about "mere conformance," it's about using ISO 9001:2000 to support your key strategic initiatives—and moving ISO 9001:2000 from "cost center" to "profit center." Tom Taormina and Keith Brewer cover every aspect of ISO 9001:2000, including:

  • The new ISO 9001:2000 process model
  • The latest, most effective internal auditing techniques
  • How to select a registrar that meets the needs of your organization
  • How to reflect the new standard's requirements for customer focus and management involvement
  • Best practices for measuring results

In a start-to-finish case study, Implementing ISO 9001:2000 shows how Dell's Asset Recovery Business (ARB) has used ISO 9001:2000 standards to build a fully integrated business management system-one that uses continuous improvement models to drive operational excellence and profitability.

ISO 9000 certification shouldn't be an end in itself: it should drive business value, now and for years to come. Whether you need to update your current certification, or you're pursuing certification for the first time, Implementing ISO 9001:2000 will show you how to do it right.

About the Author:

TOM TAORMINA founded Productivity Resources LLC and is now Managing Partner. He has been a facilitator for companies such as Dell, Ford Motor Credit, and Burlington Northern Railroad. He has developed and delivered seminars on Self-Directed Work Teams for The University of Houston's Center for Advanced Management Practices, and on Conflict Resolution for NASA at the Johnson Space Center. Taormina currently specializes in helping companies enhance their strategic business initiatives through ISO 9000.

KEITH A. BREWER, ASQ Certified Quality Manager, is Senior Manager, Quality and Business Management Systems, in the Asset Recovery Business (ARB) at Dell Computer Corporation.

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Taormina, Tom
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