This practical Quality Management book focuses on meeting the expectations of internal customers, external customers, and owner/investors–the backbones of any organization and its culture. Integrating theories and real-life examples to illustrate how to achieve high quality, the authors add credibility to the process by sharing their successful quality management experience in a contemporary case history - while simplifying the most important elements in managing quality in the hospitality industry. Chapter topics cover how to tap an organization’s hidden strengths, team effectiveness, the tools of the trade, assessing and implementing quality, leadership, and quality life. For Managers of Quality, General Managers, owners, executives and other personnel in the hotel, restaurant, and club industries.
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Book Description Pearson. PAPERBACK. Book Condition: New. 0130945897 New Condition. Bookseller Inventory # NEW6.0045554
Book Description Pearson, 2005. Paperback. Book Condition: New. Bookseller Inventory # P110130945897
Book Description Prentice Hall, 2005. Paperback. Book Condition: New. 1. Bookseller Inventory # DADAX0130945897
Book Description Book Condition: New. Bookseller Inventory # 3249040-n
Book Description Prentice Hall. Book Condition: New. Brand New. Bookseller Inventory # 0130945897
Book Description Prentice Hall, 2005. Paperback. Book Condition: Brand New. 1st edition. 368 pages. 10.75x8.25x1.00 inches. In Stock. Bookseller Inventory # zk0130945897
Book Description Prentice Hall, 2005. Paperback. Book Condition: New. book. Bookseller Inventory # 0130945897
Book Description Prentice Hall, 2005. Book Condition: New. Brand new! Please provide a physical shipping address. Bookseller Inventory # 9780130945891
Book Description Prentice Hall, 2005. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: 1. An Overview of Managing for Quality. 2. Champions of Quality. 3. Quality Management. 4. Tapping the Organization's Hidden Strengths. 5. Team Effectiveness. 6. Serving External Customers. 7. CQI Journey. 8. The Tools of the Trade. 9. Strategic Quality Plan. 10. Assessing Quality. 11. Implementing Quality. 12. Leading Quality. 13. Quality Life. 14. Final Thoughts. Appendix. Tools of the Trade Tear Out Sheets. Bookseller Inventory # ABE_book_new_0130945897