Total Quality Management (3rd Edition)

3.86 avg rating
( 154 ratings by Goodreads )
 
9780130993069: Total Quality Management (3rd Edition)

Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering. For quality management professionals and trainers.

"synopsis" may belong to another edition of this title.

From the Back Cover:

This book provides a fundamental, yet comprehensive coverage of Total Quality Management. It is divided into two parts: Part I covers principles and practices, and Part II covers tools and techniques.

Some of the features of this text include:
  • Practical state-of-the-art approach
  • Figures and tables that help clarify and reinforce the concepts presented
  • Where appropriate, techniques are reduced to simple mathematics or developed in the form of charts and tables
  • Sufficient theory is presented to ensure a complete understanding of the concepts
NEW to this edition:
  • Reorganization of Part II for a more logical chapter sequence
  • Brief description of a TQM exemplary organization added at the end of each chapter
  • Revised chapter to reflect the ISO 9000: 2000 revision
  • Increased number of examples in most chapters
  • New chapter entitled "Information Technology"

Excerpt. © Reprinted by permission. All rights reserved.:

This book provides a fundamental, yet comprehensive, coverage of Total Quality Management (TQM). It covers not only the principles and practices, but also the tools and techniques. A practical state-of-the-art approach is stressed throughout. Sufficient theory is presented to ensure that the reader has a sound understanding of the basic concepts. Mathematical techniques are reduced to simple mathematics or developed in the form of tables and charts.

The book will serve the instructional needs of business, education, engineering, health-care, and technology students in higher education institutions. All sizes and types of organizations—service, manufacturing, government, military, construction, education, small business, health care, and nonprofit entities—will find this book an excellent training and reference manual for all personnel.

The book is divided into two parts. Part I covers the principles and practices of TQM. After an introductory chapter, the next six chapters cover the basic TQM concepts of leadership, customer satisfaction, employee involvement, continuous process improvement, supplier partnership, and performance measures.

Part II of the book covers the tools and techniques of TQM. Chapters discuss benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, failure mode and effect analysis, products liability, total productive maintenance, management tools, statistical process control, experimental design, and Taguchi's quality engineering.

The authors wish to express their sincere appreciation to Alan Lasley for his contributions on total productive maintenance; Ron Bathje, who drew many of the figures; and Gloria Aiello, who did the index.

We would also like to thank the following reviewers for their valuable input and suggestions: Christopher J. Dewit, Point Park College (PA); Gerard P Ingold, Point Park College (PA); John Magney, Southern Illinois University-Carbondale; and Roger M. Tripp, ITT Technical Institute (CA).

Dale H. Besterfield
Carol Besterfield-Michna
Glen H. Besterfield
Mary Besterfield-Sacre

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

International Edition
International Edition

1.

Besterfield
ISBN 10: 0130993069 ISBN 13: 9780130993069
New Paperback Quantity Available: 5
International Edition
Seller
PRIORITY BOOKS
(springfield, VA, U.S.A.)
Rating
[?]

Book Description Paperback. Book Condition: New. Softcover Book, New Condition, Fast Shipping. Ready in Stock. 3rd Edition. [Please Read Carefully Before Buying], This Is An International Edition. Printed In Black and White. , Book Cover And ISBN No May Be Different From US Edition. Restricted Sales Disclaimer Wordings Not For Sales In USA And Canada May Be Printed On The Cover Of The Book. Standard Shipping 7-14 Business Days. Expedited Shiping 4-8 Business Days. ***WE DO NOT ENTERTAIN BULK ORDERS.*** The Books May Be Ship From Overseas For Inventory Purpose. Bookseller Inventory # 434121

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 20.32
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds
International Edition
International Edition

2.

Besterfield
ISBN 10: 0130993069 ISBN 13: 9780130993069
New Softcover Quantity Available: 5
International Edition
Seller
Romtrade Corp.
(STERLING HEIGHTS, MI, U.S.A.)
Rating
[?]

Book Description Book Condition: New. Brand New Paperback International Edition.We Ship to PO BOX Address also. EXPEDITED shipping option also available for faster delivery. Bookseller Inventory # AUSBNEW-7837

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 24.33
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds
International Edition
International Edition

3.

Besterfield
ISBN 10: 0130993069 ISBN 13: 9780130993069
New Paperback Quantity Available: 1
International Edition
Seller
Nick Book House
(fresno, CA, U.S.A.)
Rating
[?]

Book Description Paperback. Book Condition: New. New, Softcover International Edition, Printed in Black and White, Only USPS Media mail Shipping ONLY, Different ISBN, Same Content As US edition, Book Cover may be Different, in English Language. Bookseller Inventory # 2969

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 20.35
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

4.

Dale H. Besterfield; Carol Besterfield-Michna; Glen Besterfield; Mary Besterfield-Sacre
ISBN 10: 0130993069 ISBN 13: 9780130993069
New Hardcover Quantity Available: 1
Seller
AMAZINGBOOKDEALS
(IRVING, TX, U.S.A.)
Rating
[?]

Book Description Hardcover. Book Condition: BRAND NEW. BRAND NEW. Fast Shipping. Prompt Customer Service. Satisfaction guaranteed. Bookseller Inventory # 0130993069BNA

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 95.61
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

5.

Besterfield, Dale H., Besterfield-Michna
Published by Prentice Hall (2002)
ISBN 10: 0130993069 ISBN 13: 9780130993069
New Hardcover Quantity Available: 2
Seller
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description Prentice Hall, 2002. Hardcover. Book Condition: New. Bookseller Inventory # P110130993069

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 98.26
Convert Currency

Add to Basket

Shipping: US$ 2.99
Within U.S.A.
Destination, Rates & Speeds

6.

Dale H. Besterfield, Glen Besterfield and Mary Bes
ISBN 10: 0130993069 ISBN 13: 9780130993069
New Quantity Available: 1
Seller
Castle Rock
(Pittsford, NY, U.S.A.)
Rating
[?]

Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97801309930691.0

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 98.89
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

7.

Besterfield, Dale H.; Besterfield-Michna, Carol; Besterfield, Glen; Besterfield-Sacre, Mary
Published by Prentice Hall
ISBN 10: 0130993069 ISBN 13: 9780130993069
New Hardcover Quantity Available: 1
Seller
Cloud 9 Books
(Wellington, FL, U.S.A.)
Rating
[?]

Book Description Prentice Hall. Hardcover. Book Condition: New. 0130993069 New Condition. Bookseller Inventory # NEW6.0045818

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 112.38
Convert Currency

Add to Basket

Shipping: US$ 4.99
Within U.S.A.
Destination, Rates & Speeds

8.

Besterfield, Dale H.; Besterfield-Michna, Carol; Besterfield, Glen; Besterfield-Sacre, Mary
Published by Prentice Hall
ISBN 10: 0130993069 ISBN 13: 9780130993069
New Hardcover Quantity Available: 1
Seller
BennettBooksLtd
(Covington, KY, U.S.A.)
Rating
[?]

Book Description Prentice Hall. Hardcover. Book Condition: New. 0130993069 New. Looks like an interesting title, learn more! We provide domestic tracking upon request. We provide personalized customer service and want you to have a great experience purchasing from us. 100% satisfaction guaranteed and thank you for your consideration. Bookseller Inventory # S-0130993069

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 117.35
Convert Currency

Add to Basket

Shipping: US$ 4.95
Within U.S.A.
Destination, Rates & Speeds

9.

Dale H. Besterfield, Carol Besterfield-Michna, Glen Besterfield, Mary Besterfield-Sacre
Published by Prentice Hall (2002)
ISBN 10: 0130993069 ISBN 13: 9780130993069
New Hardcover Quantity Available: 1
Seller
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description Prentice Hall, 2002. Hardcover. Book Condition: New. 3. Bookseller Inventory # DADAX0130993069

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 135.91
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds
International Edition
International Edition

10.

Besterfield
ISBN 10: 0130993069 ISBN 13: 9780130993069
New Soft cover Quantity Available: > 20
International Edition
Seller
LOW COST_FAST SHIP
(Scottsdale, AZ, U.S.A.)
Rating
[?]

Book Description Soft cover. Book Condition: New. Opt EXPEDITED shipping for 2 to 4 day delivery - Brand NEW - International Edition - 3ed - SAME Contents as in US edition - SHRINKwrapped BOXpacked - There is no CD or Access Code, unless specified above - Ships from various locations. Bookseller Inventory # E84

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 318.99
Convert Currency

Add to Basket

Shipping: US$ 5.99
Within U.S.A.
Destination, Rates & Speeds