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"For undergraduate and graduate courses in quality management, found in the department of management, operations management, marketing, or engineering. This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations." (Pearson Prentice Hall, 2004)
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This up-to-date book documents and communicates the last 20 years of research with regard to a theory of quality improvement relating to fields such as learning theory, organizational theory and behavioral theory. It is based on the contingency approach which assesses the current condition of the firm and identifies gaps in quality deployment as a basis for future improvements thereby basing improvement on contingent variables that are operative in the firm as it exists. The final chapter of the book provides a means for outstanding companies to asses themselves and determine where they need improvement. differing perspectives on quality, quality theory, global quality and international quality, strategic quality planning, the voice of the customer, the voice of the market, quality in product and process design, design of experiments, designing quality services, managing the supply chain, the tools of quality, managing teams and projects, statistically-based quality improvement, managing organizational learning, implementing and validating the quality system.quality managers, presidents or CEO's.Excerpt. © Reprinted by permission. All rights reserved.:
In recent years, a great deal of literature has emerged (and continues to emerge) in the field of quality management. Although much that is written about quality can be described as anecdotal and much of the research in quality management is somewhat irrelevant to real quality improvement in real firms, a body of knowledge in quality management is surfacing. Professors and students now are able to go beyond the essentials, such as Deming's 14 points for management, in teaching quality management. In fact, a theory of quality improvement relating to fields such as learning theory, organizational theory, behavioral theory, and other fields holds promise for explaining the phenomena we (as researchers and teachers) have witnessed during the past 20 years of the twentieth century. This book represents an attempt to document and communicate this emergent body of knowledge so that students can participate in and manage quality improvement in services, manufacturing, and government.
Following is a very brief explanation of some of the themes and core values that permeate this text:
I wish first to thank my family for putting up with the fences left unmended, the horse not ridden, the mountains not explored, the rivers not rafted, the snow unskied, the music not played, and the many hours spent in front of a computer screen during the past two years spent writing this book. It has truly been a labor of love for me. I believe that these concepts are important for the future of the nation. I wish to thank parents who always emphasized the importance of education as a means of achieving a happy life. I thank Everett E. Adam, Jr., for mentoring me. I wish to thank my colleagues at Boise State University for providing encouragement for this project. P~ Shannon has been a wonderful friend and mentor; I have learned a great deal from him. Dave Groebner, Phil Fry, Robert Minch, and Gary Green have been especially helpful. Thanks to all of my students and those individuals who have hired me as a consultant. These people have helped me to pursue lifelong learning.
I thank the reviewers of this edition for their thoughtful comments, including Linda Angell, The Pennsylvania State University; Stefan Bloomfield, Oregon State University; Janice F Cerveny, Florida Atlantic University; Scott A. Dellana, East Carolina University; Manuel Laguna, University of Colorado; C. Surender Reddy, Saginaw Valley State University; Kristie Seawright, Brigham Young University; Dooyoung Shin, Minnesota State University-Mankato; Vinod Singhal, Georgia Institute of Technology; Rohit Verma, DePaul University; and Joel D. Wisner, University of Nevada-Las Vegas. Also, Tom Tucker deserves recognition for the great encouragement he has provided to me. Thanks to Bruce Barringer, University of Central Florida, for all of his contributions to this text. Betli Bortz and Elisa Adams gave excellent editing help. Finally, I am thankful for my faith that keeps me progressing eternally.
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Book Description Prentice Hall, 2004. Condition: New. book. Seller Inventory # M0131018183
Book Description Condition: New. New. Seller Inventory # STR-0131018183
Book Description Prentice Hall, 2004. Paperback. Condition: New. 2nd Edition. Ships with Tracking Number! INTERNATIONAL WORLDWIDE Shipping available. Buy with confidence, excellent customer service!. Seller Inventory # 0131018183n