Professionalism in Health Care: A Primer for Career Success with CD (2nd Edition)

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9780131145092: Professionalism in Health Care: A Primer for Career Success with CD (2nd Edition)

A core text or self-study guide on Professionalism for people preparing for careers in health care (whether as allied health professionals, nurses, or clerical or support staff), as well as for new and current health care workers who could benefit from additional professionalism training. Unique in approach, this handbook/workbook is the first text to cover all of the pertinent information that any worker, in any position, in any type of health care organization needs to know to present a professional image and to be successful in his/her job. It focuses on the "soft skills" (rather than on the hands-on technical skills) that are needed to perform in a professional, ethical, legal, and competent manner, regardless of one's job function/position-e.g., communicating appropriately, working well on teams, respecting and valuing differences, and interacting effectively with co-workers, patients, visitors, and guests.

"synopsis" may belong to another edition of this title.

From the Back Cover:

What if you ignore the rules or violate a policy or a law? What if you let your skills slip and don't keep up on a new procedure or piece of equipment? What effect will an "I don't care" attitude have on your job performance?

Designed for students pursuing all types of health professions Professionalism in Health Care: A Primer for Career Success, Second Edition is grounded in the philosophy that it's not the job you do that makes you a professional, it's how you do it that counts. It examines these questions and a variety of concepts aimed to broaden a health care worker's mastery of ethics, communication skills, and other professional challenges. Concepts, application, self-examination, multi-media, and instructional support comprise this powerful learning system.

Features of the second edition include:
  • Free interactive video CD-ROM—Correlated to the chapters of the text, the video features short scenarios - each demonstrating both professional and unprofessional behaviors. After viewing each video clip, learners are challenged with critical thinking review questions.
  • Coverage of HIPAA and its impact on health care professionals.
  • Chapter 6: The Practicum Experience—A new chapter that addresses what often serves as a student's first major exposure to a professional setting.
  • An expanded section on the job search process, including interviewing and resume writing.
  • Thought-provoking self assessments, "What-If Scenarios," and review questions in each chapter that challenge students to examine their personal professionalism.

For educators, an instructor's guide is available, containing answers to all in-text questions, plus an array of helpful teaching hints and other resources.

Excerpt. © Reprinted by permission. All rights reserved.:

Who This Book Is for and Why It's Important

Professionalism in Health Care: A Primer for Career Success is designed for students enrolled in nursing and allied health educational programs. The information presented applies to health careers and employment in all types, sizes, and locations of settings including hospitals, clinics, outpatient facilities, occupational health centers, dental practices, rehabilitation centers, physician practices, surgery centers, home care agencies, mental health facilities, pharmacies, community health centers, nursing homes, transitional and long-term care facilities, satellite imaging and laboratory facilities, public health organizations, urgent care centers, and insurance and billing companies.

This book provides information that is essential to the success of today's health care workers. Hands-on technical skills remain a high priority, but good character, a strong work ethic, and personal and professional traits and behaviors are becoming more important than ever before. Statistics indicate a growing concern with theft, fraud, and behavioral problems in the workplace. Poor attendance, interpersonal conflicts, disregard for quality, and disrespect for authority all too often lead to employees being fired from their jobs. With a growing emphasis on customer service, cultural diversity, and corporate compliance, health care employers increasingly seek workers with strong "soft skills"—people who communicate appropriately; work well on teams; respect and value differences; use limited resources efficiently; and interact effectively with coworkers, patients, and guests.

Regardless of job title or discipline, every health care student and worker must understand the importance of professionalism and the need to perform in a professional, ethical, legal, and competent manner. Developing and strengthening professional traits and behaviors has become a major challenge for both health care educators and employers. Professionalism in Health Care: A Primer for Career Success helps meet that challenge. It describes professional standards that apply to all health care workers—the "common ground" that everyone shares in providing the highest quality of health care and service excellence for patients visitors, and guests.

What This Book Covers

Professionalism in Health Care: A Primer for Career Success discusses the following:

  • Which jobs require professionalism
  • Definitions and key elements of professionalism
  • Why professionalism is important to patients, employers, and health care workers
  • Making a commitment to your job (the "big picture" and where your role fits in, work ethic, attendance, accountability, attitude, quality of work, compliance, representing your employer)
  • Who you are as a person and what you contribute in the workplace (character, values, reputation, integrity, judgment, trustworthiness, honesty, ethics, morals)
  • Working with others (relationships, teamwork, diversity, respect, manners, communication skills, conflict resolution, customer service)
  • Personal skills and how they impact success on the job (personal image and appearance, personal habits and grammar, professionalism after hours; managing time, personal finances, and stress; problem-solving and critical-thinking skills; managing change)
  • Personal and professional growth and advancement (career planning, personal assessments, basic skills, exploring employment opportunities, resumes, interviewing)
  • The practicum experience (what to expect during the practicum, internship, externship, or clinical experience and how to ensure success)

Professionalism in Health Care: A Primer for Career Success includes a free CD-ROM in the back of each copy and an Instructor's Guide that qualified adoptors may request. In addition to chapter readings, the textbook provides a Glossary, Self-Assessments, Individual Next-Step Action Plans, What If? Scenarios, and Text Review Questions. The companion CD-ROM presents a series of scenarios, each demonstrating both professional and unprofessional behaviors. The scenarios feature medical personnel working in a physician practice but the concepts apply to all types of health care workers in a wide variety of settings. Each scenario is presented to demonstrate the incorrect behavior and then the correct behavior required of health care professionals. Opening scenes demonstrate poor professionalism and follow-up scenes demonstrate good professionalism. The narrator identifies each trait or behavior and discusses the role of professionalism in each situation. The scenarios are grouped into five categories that correspond with a chapter in the textbook (Chapters One through Five) and a section in the Instructor's Guide. The CDROM also includes additional learning activities to supplement those listed at the end of each chapter in the textbook. These additional learning activities include Supplemental Text Review Questions, Video Clips and Scenario Analysis Quizzes, and Learning Opportunities linked to each chapter in the textbook. The Self Assessments at the end of each chapter are duplicated on the CD-ROM. When students complete the assessments on the CDROM they receive a tabulation of their results.

Information for Students

Students should read each chapter in the textbook and complete the end-of-chapter learning activities before proceeding on the next chapter. End-of-chapter learning activities include Self-Assessments, Individual Next Step Action Plans, What If? Scenarios, and Text Review Questions. Learning activities also include viewing segments of the CD-ROM and completing the Scenario Analysis Quizzes, Supplemental Text Review Questions, and Learning Opportunities.

Information for Instructors

The Instructor's Guide describes how to use the textbook and CD-ROM for either an instructor-led classroom-based course or an instructor-facilitated independent study course. General Guidelines provide:

  • Description of the structure and content of the Instructor's Guide
  • Details for using the Instructor's Guide for a classroom-based course or an independent study course
  • Template for a six-chapter, easily modified lesson plan
  • Course description and course objectives
  • Master plan listing the basic content of all six chapters of the course
  • Overview of teaching/learning methods
  • Description of evaluation tools and methods for demonstrating mastery
  • Guidelines for using the textbook and CD-ROM
  • Detailed written assignments for supplemental learning activities and opportunities
  • Course materials list

In addition to General Guidelines, the Instructor's Guide also provides the following for each chapter of the classroom-based course:

  • Curriculum outline
  • Lesson plan
  • Objectives
  • Discussion topics
  • Pre-/post-test with answer key
  • Answers to Text, CD-ROM, and Scenario Analysis Quizzes
  • Recommended responses to the What If? Scenarios
  • Print masters for selected chapter items

In addition to General Guidelines, the Instructor's Guide also provides the following for independent study courses:

  • Role and responsibilities of the student
  • Role and responsibilities of the facilitator

The Independent Study Guide portion of the Instructor's Guide is designed for individuals taking an independent study course rather than a classroom-based course. Used in conjunction with the textbook and CD-ROM, the Independent Study Guide allows for a self-paced approach or one that conforms to a more structured schedule as determined by the facilitator. It provides a detailed, self-contained course of study that can easily be modified by the course facilitator. This includes:

  • Guidelines and instructions for how to use the Independent Study Guide
  • Description of the learning methods used
  • Description of how mastery is demonstrated and evaluated
  • Course materials list
  • Role, responsibilities, and expectations of the student
  • Course description and course objectives
  • Master plan listing the basic content of all six chapters of the course
  • Chapter objectives
  • Chapter assignments
  • Detailed written assignments for Experiential Learning Activities
  • Checklists of assignments to complete before moving on to the next chapter
  • Examination guidelines

There are at least three ways to use Professionalism in Health Care: A Primer for Career Success:

  1. As the textbook for a classroom-based, instructor-led course (a separate course on professionalism or as part of another course, using the Instructor's Guide)
  2. As the textbook for an independent study instructor-facilitated course (a self-paced, learn-on-your-own approach using the Independent Study Guide that is included in the Instructor's Guide)
  3. As personal reading (a resource for self-instruction and review)

Professionalism in Health Care: A Primer for Career Success is designed for all types of nursing and allied students enrolled in college and university programs, vocational-technical programs, hospital-based programs, high school health occupations programs, and on-the-job training programs.

The textbook and CD-ROM materials may be incorporated into introductory, core curriculum, and capstone courses in nursing or allied health, professionalism, medical law and ethics, or office management and business. Additionally, this program can be used for preparation for internship/externship/practicum or in classes or seminars on topics such as employment strategies, job placement, and job success. Instructors may wish to use this text in introductory, general health care courses and then supplement the students' learn...

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