Donna C. Summers Quality (4th Edition)

ISBN 13: 9780131189317

Quality (4th Edition)

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9780131189317: Quality (4th Edition)
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One of the best ways to learn the fundamental concepts of statistical process control and quality assurance is through application. This book provides clear explanations of popular quality tools and techniques, insightful case studies, plentiful illustrations to support explanations, and subject matter relevant to the challenges faced by today's organizations. The examples, cases, and problems, have been carefully cultivated from real life experiences of people who apply quality assurance tools and techniques in their day-to-day work activities. Contributors represent a wide cross-section of industries including utilities, hospitals, manufacturing, government, services and building trades. Expanded coverage of Six Sigma and ISO/TS 16949./More detail about certifications and careers in quality./Updated industry-appropriate software./Enhanced coverage of the quality masters and their philosophies./An introduction to confidence intervals./Additional examples, cases and problems./Continued focus on learning through applications./Entertains the professional - Not cut and dry like a textbook. An excellent resource for anyone who is in business working with Six Sigma. Also, resourceful for a company doing internal training in the area of quality management. Not limited to manufacturing businesses - Can also be used in hospitals, logistics based companies, retail and banking - Any type of company where quality assurance is a priority.

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From the Publisher:

Exposing students to a wide variety of topics within quality assurance, this text emphasizes the understanding, use, and interpretation of statistical process control principles, concepts, and results throughout the problem-solving process. It uses comprehensive, in-depth examples and case studies from a variety of industries to highlight the complexities of statistical analysis and control chart interpretation. Accompanying computer software allows students to work interactively with the extensive example problems, chapter-end problems, and case studies.

From the Back Cover:

Quality, productivity, costs, and safety.  Can you think of any organization that wouldn’t want to make improvements in these areas?  Quality principles, tools, and techniques support organizational improvement. This text provides clear explanations of popular quality tools and techniques.  Through the use of insightful case studies, plentiful illustrations, and subject matter relevant to the challenges faces in today’s global economy, readers of this text can learn the basics of process improvement.  The examples, cases, and problems are based on the real-life experiences of people who apply quality assurance tools and techniques to their day-to-day work activities.  Contributors represent a wide cross-section of industries, including utilities, transportation, hospitals, logistics, manufacturing and government.

 

The fifth edition of this text takes a global approach to quality.  It includes new graphs, charts, topics, features, problems, examples, cases, all of which have been created to enhance the text you’ve enjoyed using.  Changes include: 

  • One company’s quality experiences woven throughout each chapter
  • Real Tools for Real Life examples in each chapter
  • Service industry examples, problems, and cases
  • Failure modes and effects analysis
  • Multi-vari analysis
  • End pages formula reference sheets
  • Enhanced examples
  • Revised chapter topic coverage
  • Improved explanations

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