9780131228092: Total Quality Management

For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments.

Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.

"synopsis" may belong to another edition of this title.

From the Back Cover:

This book provides a fundamental, yet comprehensive coverage of Total Quality Management. It is divided into two parts: Part I covers principles and practices, and Part II covers tools and techniques.

Some of the features of this text include:
  • Practical state-of-the-art approach
  • Figures and tables that help clarify and reinforce the concepts presented
  • Where appropriate, techniques are reduced to simple mathematics or developed in the form of charts and tables
  • Sufficient theory is presented to ensure a complete understanding of the concepts
NEW to this edition:
  • Reorganization of Part II for a more logical chapter sequence
  • Brief description of a TQM exemplary organization added at the end of each chapter
  • Revised chapter to reflect the ISO 9000: 2000 revision
  • Increased number of examples in most chapters
  • New chapter entitled "Information Technology"

"About this title" may belong to another edition of this title.

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Dale H. Besterfield Ph.D. P.E., Carol Besterfield-Michna, Glen Besterfield, Mary Besterfield-Sacre
Published by Pearson Education (US) (2003)
ISBN 10: 0131228099 ISBN 13: 9780131228092
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SIN AUTOR
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ISBN 10: 0131228099 ISBN 13: 9780131228092
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