Leading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations - Hardcover

Blanchard, Ken

Hardcover

ISBN 10: 0131443909 ISBN 13: 9780131443907

Publisher: Prentice Hall, 2006

Synopsis

“Leading at a Higher Level translates decades of research and 25 years of global experience into simple, practical, and powerful strategies to equip leaders at every level to build organizations that produce bottom-line results. At Nissan, we have made these principles a core part of our leadership philosophy, better equipping our managers to bring out the great energies and talents of our employees.”

Jim Irvine, Vice President of Human Resources, Nissan North America

 

“At Southwest Airlines, we have always strived to lead at a higher level. We truly believe that profit is the applause you get for taking care of your internal and external customers. We have always insisted upon a happy, carefree, team-spirited―yes, even fun―working environment, which we think results in motivated employees who will do the right thing for their internal and external customers. Reading this book will make a positive difference in your organization.”

Colleen C. Barrett, President, Southwest Airlines

 

“If you want to have a great company, you don’t have a choice but to lead at a higher level. When you do that, you excite your people, they take care of your customers, and your cash register goes ca-ching.”

Horst Schulze, President and CEO, The West Paces Hotel Group, LLC; Founding and former President & COO, The Ritz-Carlton Hotel Company, LLC

 

“Leading at a higher level is a must today if leaders are to rebuild trust and credibility, as we are doing at Tyco. This book will teach you how.”

Eric Pillmore, Senior Vice President of Corporate Governance, Tyco International

 

The definitive “Blanchard on Leadership”

25 years of breakthrough leadership insights in one extraordinary book!

 

From The One Minute Manager® to Raving Fans, Ken Blanchard’s books have helped millions of people unleash their power and the potential of everyone around them. The Ken Blanchard Companies has helped thousands of organizations become more people-oriented, customer-centered, and performance-driven.

 

In Leading at a Higher Level, Blanchard and his colleagues have brought together all they've learned about world-class leadership. You'll discover how to create targets and visions based on the “triple bottom line”...and make sure people know who you are, where you’re going, and the values that will guide your journey.

 

Blanchard extends his breakthrough work on delivering legendary customer service and creating “raving fans.” You’ll find the definitive discussion of the renowned Situational Leadership® II techniques for leading yourself, individuals, teams, and entire organizations. Most importantly, Leading at a Higher Level will help you dig deep within, discover the personal “leadership point of view” all great leaders possess―and apply it throughout your entire life.

 

For everyone who wants to become a better leader...

...in any company, any organization, any area of life

Set the right targets, follow the right vision

Focus on the “bottom lines” that really matter

Serve your customers at a higher level

Deliver your ideal customer experience, and create “raving fans”

Beyond ego: the way of the servant leader

Listen, praise, support, guide, and help your people win

 

Lead at a higher level. Lead your people to greatness as you create high performing organizations that make life better for everyone. This book will guide you, inspire you, provoke you, and be your touchstone.

 

Ken Blanchard (coauthor of The One Minute Manager®) and his colleagues have spent more than 25 years helping good leaders and organizations become great, and stay great. Now, for the first time, they’ve brought together everything they’ve learned about outstanding leadership.

 

Discover how to...

Go beyond the short term and zero in on the right target and vision

Deliver legendary, maniacal customer service, and earn raving fans

Truly empower your people and unleash their incredible potential

Ground your leadership in humility and focus on the greater good

 

For a long time, leaders have relied on Ken Blanchard’s insight, wisdom, and practical techniques. Now, he and his colleagues have delivered the leadership classic for a new generation: Leading at a Higher Level.

 

Introduction: Leading at a Higher Level―by Ken Blanchard  xvii

Section I: Set Your Sights on the Right Target and Vision

Chapter 1        Is Your Organization High Performing?  3

Chapter 2        The Power of Vision  21

 

Section II: Treat Your Customers Right

Chapter 3        Serving Customers at a Higher Level  39

 

Section III: Treat Your People Right

Chapter 4        Empowerment Is the Key  67

Chapter 5        Situational Leadership® II: The Integrating Concept  87

Chapter 6        Self Leadership: The Power Behind Empowerment  103

Chapter 7        Partnering for Performance  121

Chapter 8        Essential Skills for Partnering for Performance: The One Minute Manager®  149

Chapter 9        Situational Team Leadership  171

Chapter 10      Organizational Leadership  199

Chapter 11      Leading Change  223

 

Section IV: Have the Right Kind of Leadership

Chapter 12      Servant Leadership  253

Chapter 13      Determining Your Leadership Point of View  281

 

Endnotes  301

Organizational Change Readiness Assessment  313

Acknowledgments and Praisings  317

About the Authors  321

Services Available  337

Index  339

About this title

From the Back Cover:

“Leading at a Higher Level is about empowering people to be the best leader they can be. Blanchard and colleagues are great at distilling research into practical tools and insights that leaders can apply instantly and get results.” Andy Binns, Head of Leadership Development, BT Group PLC

“A truly great book at the perfect time.”

Kim Clemo, HR Director, AXA Insurance

Becoming a high-performing leader is about getting your priorities right.  Successful leaders have high standards and firm principles- and they stick to them. Leading at a Higher Level will show you how to find your leadership point of view and work more effectively with, and on behalf of, your team. 

In this completely revised edition Ken Blanchard brings together everything he knows about world-class leadership. Building on his work with an immense range of companies world-wide you can benefit from the advice that has helped thousands of individuals and organisations become more people-oriented, more customer-centred, and more performance-driven. Leading at a Higher level will show you how to be come a better leader - in any company, any organisation and any area of life.

TAKE YOUR LEADERSHIP SKILLS TO A HIGHER LEVEL

About the author

 

Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. His phenomenal bestseller The One Minute Manager, co-authored with Spencer Johnson, has sold 13,000,000 copies worldwide in 27 languages. Blanchard’s 17 business bestsellers also include Raving Fans, High Five!, and The Secret: What Great Leaders Know and Do.

 

Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, a global leader in workplace learning, employee productivity, leadership, and team effectiveness.

 

This book contains indispensable contributions from The Ken Blanchard Companies’ founding associates and current consulting partners, including Marjorie Blanchard, Don Carew, Eunice Parisi-Carew, Fred Finch, Laurie Hawkins, Drea Zigarmi, Pat Zigarmi, Alan Randolph, Jesse Stoner, Fay Kandarian, Susan Fowler, Lael Good, Judd Hoekstra, Chris Edmonds, Bob Glaser, Garry Demarest, Vicki Halsey, Kathy Cuff, Linda Miller, Scott Blanchard, and Madeleine Homan Blanchard.

Synopsis:

From The One Minute ManagerA (R) to Raving Fans, Ken Blanchard's books have helped millions of people unleash their power, and the potential of those around them. The Ken Blanchard Companies have helped thousands of organizations become more people-oriented, customer-centered, and performance-driven...more focused on leading for a higher purpose and a greater good. Now, in Leading at a Higher Level, Blanchard and his colleagues have brought together everything they've learned about world-class leadership. You'll discover how to create targets and visions based on the "triple bottom line"...how to make sure people know who you are, where you're going, and what will guide your journey. Blanchard then turns to your customer, extending his breakthrough work on delivering legendary service, creating "raving fans," and developing a true "customer mania." Next, he presents the definitive discussion of his renowned Situational LeadershipA (R) techniques for leading yourself, individuals, teams, and entire organizations. Finally, he helps you discover the personal "leadership point of view" all truly great leaders possess...and shows how to apply it throughout your entire life.No matter who or where you are, you can "lead at a higher level," creating high-performing organizations that make life better for everyone you touch.

This book will help you -- every single step of the way.

About this edition

• Publisher: Prentice Hall
• Publication date: 2006
• ISBN 10: 0131443909
• ISBN 13: 9780131443907
• Binding: Hardcover
• Edition number: 1
• Number of pages: 384