Introduction to individual and group efficacy in the workplace and at home. Success at work and success at home are related, and both stem from the ability to deal with people and with oneself.
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The book is written to help students achieve better interpersonal relationships on the job and at home by providing them with essential knowledge about human relations.From the Back Cover:
Presenting an aesthetically pleasing design and warm, conversational tone, this inspiring book helps readers achieve better interpersonal relationships at home and on the job by providing them with essential knowledge about human relations. Emphasizes the relationship between work and personal life throughout the book and examines topics of current interest, such as achieving happiness, improving customer service, electronic resumes, appreciating diversity, gender differences in communication, and overcoming self-defeating behavior. Includes new/expanded discussions on the development of self-esteem, repetitive motion disorders, cognitive restructuring to resolve conflict and much more. Provides a self-discipline model with guidelines on how to develop the self-discipline necessary to achieve goals and stay motivated. Significantly broadens discussion about structuring one's life to achieve more happiness, and includes over 50% new case studies. Promotes understanding and involvement with learning objectives, lead-in cases, chapter summaries, skill-building exercises including role plays, self-quizzes, short case problems, and additional readings.
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