The Myths of Japanese Quality

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9780131808034: The Myths of Japanese Quality

This book debunks the widely held perception that Japan's industries and businesses maintain a high level of quality and, because of this, are superior to American companies. The realities of Japanese quality are frequently different from the perceived image, but since Japanese culture places a primary emphasis on image rather than reality, they have been successful in promoting this illusion.

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From the Publisher:

Presents the provocative thesis that Japanese quality isn't all it's cracked up to be. KEY TOPICS: American workers are 30% more productive than Japanese workers, and in 1993, Hondas were nearly 13 times as likely to be recalled as GM cars. Maybe Japanese products and companies aren't superior after all -- maybe it's a carefully fostered myth. That's the authors' conclusion, based on extensive research and living in Japan. They found badly-made products and a system that discourages improvement. Japanese schools enforce conformity, and as a result, Japanese corporations still can't innovate, so they're failing in new markets. The Myths of Japanese Quality also takes another, closer look at quality theories of W. Edwards Deming, concluding that they're often not implemented by Japanese companies -- or, where implemented, they sometimes do more damage than good. It's provocative. But anyone who assumes that Japanese products are superior -- or that the Japanese offer a model for American corporations and schools -- will find The Myths of Japanese Quality impossible to ignore.

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