Operation Management

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9780131857551: Operation Management

(Pearson Education) A broad introduction to the field of operations management, presenting the current view of the operations function as a realistic set of activities and practices that improve everyday life. The CD-ROM contains lecture notes and video cases of real companies, as well as practice problems and questions. DLC: Production management.

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From the Back Cover:

This book provides readers with a state-of-the-art overview of operations management. It shows the fundamental principles of operations and how they relate to effectively producing goods and services. A thorough discussion of service operations recognizes the fact that a dominant proportion of jobs and operations decisions exist in services. Strong global emphasis (includes international, multi-domestic, global, and transnational strategies) demonstrates to readers how world economies tie together. Other chapter topics cover operations and productivity; operations strategy for competitive advantage; operations in a global environment; forecasting; managing quality; statistical process control; 7s: operations technology, the internet, and ERP; human resources and job design; supply chain management; e-commerce and operations management; project management; and maintenance and reliability. For individuals interested in operations management—and the challenges of cultural, ethical, and critical issues in business today.

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