Synopsis
"Customer-Focused Quality: What To Do on Monday Morning" explains why companies succeed -- attention to the customer! This dynamic book by Hinton and Schaeffer provides you with several well-tested business principles to help you transform your company into a customer-focused team. This book offers several outstanding case studies from Malcolm Baldrige National Quality Award winners and provides quality-based processes to help your company establish a reputation for greatness!
"synopsis" may belong to another edition of this title.
About the Author
Tom Hinton works with companies that want to create successful leaders and improve their business results through superior customer service and teamwork. Tom is the author of three best-selling books. He is also a frequent speaker at corporate and association meetings. Since 1987, Tom has delivered over 500 keynote programs around the world. Tom is president of the Customer Relations Institute, a San Diego-based consulting firm that specializes in helping clients achieve a reputation for greatness through superior customer service and performance excellence. He resides in San Diego, California.
Wini Schaeffer is the former Director of Customer-Focused Quality at Motorola, a Malcolm Baldrige Award winner. She resides in Dana Point, California.
"About this title" may belong to another edition of this title.
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Customer-Focused Quality: What to Do on Monday Morning
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
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Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00096865550
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Customer-Focused Quality: What to Do on Monday Morning
Seller: Once Upon A Time Books, Siloam Springs, AR, U.S.A.
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hardcover. Condition: Good. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear . Seller Inventory # mon0000840784
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Customer-Focused Quality: What to Do on Monday Morning
Seller: Wonder Book, Frederick, MD, U.S.A.
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Condition: Good. Good condition. Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Seller Inventory # L16M-01340
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Customer-Focused Quality: What to Do on Monday Morning
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G013189630XI2N00
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Customer-Focused Quality: What to Do on Monday Morning
Seller: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
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Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Seller Inventory # G013189630XI4N00
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Customer-Focused Quality: What to Do on Monday Morning
Published by
Prentice Hall PTR, Paramus, NJ, U.S.A., 1994
ISBN 10: 013189630X
ISBN 13: 9780131896307
Used
Hardcover
Seller: fourleafclover books, St. Louis, MO, U.S.A.
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Hardcover. Condition: As New. Dust Jacket Condition: Fine. 273 pages. Seller Inventory # 018126
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Customer-Focused Quality: What to Do on Monday Morning
Seller: medimops, Berlin, Germany
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Condition: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages. Seller Inventory # M0013189630X-V
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Customer-Focused Quality: What to Do on Monday Morning
Seller: visionarybook, Denver, CO, U.S.A.
Seller rating 4 out of 5 stars
Hardcover. Condition: Fine. Dust Jacket Condition: Very Good. This book is Autographed and inscribed by Tom Hinton on the 1st page (free endpaper). This book is in fine condition. The binding is tight and pages are clean. It appears to have not had use. The dust jacket is in very good condition with bumps and scuffs. The inscription reads: "To Leo - Your customer focus is a Mile High! Keep reaching for the Stars!". Signed by Author(s). Seller Inventory # 017412
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Customer-Focused Quality: What to Do on Monday Morning
Seller: Hamelyn, Madrid, M, Spain
Seller rating 4 out of 5 stars
Condition: Bueno. : En el competitivo entorno global actual, las empresas, agencias gubernamentales y organizaciones sin fines de lucro no pueden permitirse no estar orientadas a la calidad. Esta guía proporciona todas las herramientas necesarias para aumentar la rentabilidad, satisfacer al cliente y crear una reputación de excelencia. El libro explica por qué las empresas tienen éxito: ¡la atención al cliente! Este dinámico libro de Hinton y Schaeffer le proporciona varios principios empresariales bien probados para ayudarle a transformar su empresa en un equipo centrado en el cliente. Este libro ofrece varios estudios de caso sobresalientes de los ganadores del Premio Nacional de Calidad Malcolm Baldrige y proporciona procesos basados en la calidad para ayudar a su empresa a establecer una reputación de grandeza. EAN: 9780131896307 Tipo: Libros Categoría: Negocios y Economía|Tecnología|Educación Título: Customer-Focused Quality: What to Do on Monday Morning Autor: Thomas Hinton| Wini Schaeffer Editorial: NYIF Idioma: en Páginas: 273 Formato: tapa dura. Seller Inventory # Happ-2026-02-19-4a2db5c5
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CUSTOMER-FOCUSED QUALITY: WHAT T
Seller: BennettBooksLtd, Los Angeles, CA, U.S.A.
Seller rating 5 out of 5 stars
Condition: New. New. In shrink wrap. Looks like an interesting title! 1.3. Seller Inventory # Q-013189630X