Customer-Focused Quality: What to Do on Monday Morning

2 avg rating
( 1 ratings by Goodreads )
 
9780131896307: Customer-Focused Quality: What to Do on Monday Morning

"Customer-Focused Quality: What To Do on Monday Morning" explains why companies succeed -- attention to the customer! This dynamic book by Hinton and Schaeffer provides you with several well-tested business principles to help you transform your company into a customer-focused team. This book offers several outstanding case studies from Malcolm Baldrige National Quality Award winners and provides quality-based processes to help your company establish a reputation for greatness!

"synopsis" may belong to another edition of this title.

About the Author:

Tom Hinton works with companies that want to create successful leaders and improve their business results through superior customer service and teamwork. Tom is the author of three best-selling books. He is also a frequent speaker at corporate and association meetings. Since 1987, Tom has delivered over 500 keynote programs around the world. Tom is president of the Customer Relations Institute, a San Diego-based consulting firm that specializes in helping clients achieve a reputation for greatness through superior customer service and performance excellence. He resides in San Diego, California.

Wini Schaeffer is the former Director of Customer-Focused Quality at Motorola, a Malcolm Baldrige Award winner. She resides in Dana Point, California.

Review:

"If there's one book ... to help your company get on the right track to long-term success, this is it!" -- Book Review for Publisher

"It's nice to know that the advice and principles written in a book are still valid five years later." -- San Diego Business Journal

"Our company successfully used the principles from 'Customer-Focused Quality' to help us examine our strategic direction and improve our performance." -- Letter to authors/publisher

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Hinton, Thomas; Schaeffer, Wini
Published by Prentice Hall Trade
ISBN 10: 013189630X ISBN 13: 9780131896307
New Hardcover Quantity Available: 1
Seller
Your Online Bookstore
(Houston, TX, U.S.A.)
Rating
[?]

Book Description Prentice Hall Trade. Hardcover. Book Condition: New. 013189630X Ships promptly. Bookseller Inventory # HGT1826PHCM092916H0267A

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 5.81
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

2.

Hinton, Thomas
ISBN 10: 013189630X ISBN 13: 9780131896307
New Hardcover Quantity Available: 1
Seller
Big River Books
(Powder Springs, GA, U.S.A.)
Rating
[?]

Book Description Hardcover. Book Condition: New. Brand New! We ship daily Monday - Friday!. Bookseller Inventory # 1EY82M008J96

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 8.92
Convert Currency

Add to Basket

Shipping: US$ 3.49
Within U.S.A.
Destination, Rates & Speeds

3.

Thomas Hinton and Wini Schaeffer
ISBN 10: 013189630X ISBN 13: 9780131896307
New Quantity Available: 1
Seller
Castle Rock
(Pittsford, NY, U.S.A.)
Rating
[?]

Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97801318963071.0

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 11.11
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

4.

Thomas Hinton, Wini Schaeffer
Published by Prentice Hall Trade (1993)
ISBN 10: 013189630X ISBN 13: 9780131896307
New Hardcover Quantity Available: 1
Seller
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description Prentice Hall Trade, 1993. Hardcover. Book Condition: New. Bookseller Inventory # DADAX013189630X

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 14.29
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

5.

Thomas Hinton; Wini Schaeffer
Published by Prentice Hall Trade (1993)
ISBN 10: 013189630X ISBN 13: 9780131896307
New Hardcover Quantity Available: 1
Seller
Irish Booksellers
(Rumford, ME, U.S.A.)
Rating
[?]

Book Description Prentice Hall Trade, 1993. Hardcover. Book Condition: New. book. Bookseller Inventory # 013189630X

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 19.93
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

6.

Hinton, Thomas, Schaeffer, Wini
Published by Prentice Hall Trade (1993)
ISBN 10: 013189630X ISBN 13: 9780131896307
New Hardcover Quantity Available: 2
Seller
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description Prentice Hall Trade, 1993. Hardcover. Book Condition: New. Bookseller Inventory # P11013189630X

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 30.84
Convert Currency

Add to Basket

Shipping: US$ 2.99
Within U.S.A.
Destination, Rates & Speeds

7.

Hinton, Thomas; Schaeffer, Wini
Published by Prentice Hall Trade
ISBN 10: 013189630X ISBN 13: 9780131896307
New Hardcover Quantity Available: 1
Seller
Cloud 9 Books
(Wellington, FL, U.S.A.)
Rating
[?]

Book Description Prentice Hall Trade. Hardcover. Book Condition: New. 013189630X New Condition. Bookseller Inventory # NEW6.3447971

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 59.99
Convert Currency

Add to Basket

Shipping: US$ 4.99
Within U.S.A.
Destination, Rates & Speeds