For courses in Automotive Service Management.
Unique in approach, this book provides a broad range of coverage—going from foundational principles for beginners to case studies and practical tips for veterans. It addresses 30 different topics that are essential skills for today’s service managers—including customer relations, legal issues, safety, marketing and merchandising. Written in a conversational tone, each topic combines a base of the underlying management theory with real-world examples and case studies to engage the learner in applying these principles. Chapters include brief quizzes, key terms and chapter objectives designed to help readers learn the skills required to effectively supervise in the automotive service industry.
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Book Description Pearson. Hardcover. Book Condition: New. 0131998633 New Condition. Bookseller Inventory # NEW6.0049812
Book Description Pearson, 2008. Hardcover. Book Condition: New. Bookseller Inventory # P110131998633
Book Description Pearson. Hardcover. Book Condition: New. 0131998633 New book with very minor shelf wear. STUDENT US EDITION. Never used. Nice gift. Best buy. Shipped promptly and packaged carefully. Bookseller Inventory # SKU5001016
Book Description Prentice Hall, 2008. Hardcover. Book Condition: New. Bookseller Inventory # DADAX0131998633
Book Description Pearson, 2008. Hardcover. Book Condition: New. book. Bookseller Inventory # 0131998633
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