Office Procedures for the 21st Century, Seventh Edition offers a desirable blend of procedural skills and soft skillsand continues to be a market leader. Because of its relevant approach and proven system, it prepares readers for employment in today's office environment and addresses the skills, strategies, and techniques needed to excel in any organization. This edition features an increased coverage of communication and human relations and offers more on ethics, technology and productivity. A new chapter on developing effective oral presentations is included. Comprehensive treatment of office procedural skills includes relevant and timely topics. Provides an early focus on the employment process and helps develop readers’ interviewing and resume writing abilities. Addresses technology through its use of references to the Internet, MS Office, Quick Tips and technology tips. Includes information on how to plan a presentation, organize content, deliver the message and use multimedia effectively. Discusses special topics such as how to deal with nervousness, ethics and speaking and speaking to diverse audiences. Includes more coverage of effective communications skills related to teamwork and collaboration. Helps readers think critically about an ethical dilemma or difficult situation related to an office environment. For office professionals.
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This market-leading book helps readers acquire the office and interpersonal skills needed to excel in any organization. Its proven approach means students acquire these skills quickly and chapters introduce a range of topics including file management, time management, employment skills, basic financial forms, problem solving, human relations and more! This edition features more on communication, references Microsoft Office 2007, and expands the office simulation to include both functional and cumulative exercises. New chapters address the medical and legal office and new assignments develop employer-ready skills. New! Updated content includes topics such as:
This edition addresses office procedures such as:
New! Chapter 13, Developing Effective Oral Presentations—appears in this edition.
New! More coverage of soft skills—appears in this edition.
New! An integrated coverage of ethics—includes sections in each chapter.
New! Stop ‘n Check sections—appear throughout the chapter content.
New! Reorganized end-of-chapter material—includes two types of exercises:
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Book Description Prentice Hall. SPIRAL-BOUND. Book Condition: New. 0132343436 New Condition. Bookseller Inventory # NEW6.0050908
Book Description Prentice Hall, 2007. Spiral-bound. Book Condition: New. Bookseller Inventory # P110132343436