Introduction to Hospitality Management (2nd Edition)

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9780132369206: Introduction to Hospitality Management (2nd Edition)

Explores all aspects of the field including: travel and tourism; lodging; foodservice; meetings, conventions and expositions; and leisure and recreation. Devoting six chapters to management, the book focuses on hospitality and management and uses first-person accounts, corporate profiles and industry morsels to foster a reader’s appreciation for the field.  This new edition features a new chapter on careers, more coverage of human resources, and its continued dedication to inspiring and developing hospitality professionals. Describes career opportunities and career paths that exist in all facets of the hospitality industry. Includes self-assessment activities, as well as guidance on important topics such as resume writing and interviewing skills. Addresses one of the greatest challenges facing industry leaders: recruiting and motivating employees. Gives readers a sound background in the management principles they will need once they are on the job. Focuses readers on what hospitality managers actually do and the challenges facing them as future industry leaders. Covers all sectors of the hospitality industry and provides a more comprehensive view of the industry by examining all fields of this expansive business. Moves beyond traditional lodging and restaurant operations to include growing segments of the industry.  Aspiring hospitality professionals.

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From the Back Cover:

This important new textbook combines a comprehensive introduction to the Hospitality field with an emphasis on managerial topics, including:

  • Leadership and Management
  • Planning
  • Organizing
  • Communicating and Decision Making
  • Controlling
  • Hospitality Information Systems

Throughout this book, students will benefit from many useful and timely features, including Security focus boxes written by experts in this critical topic area; Corporate Profiles of leading companies; Personal Profiles of individual leaders; A Day in the Life of boxes that tell the stories of real workers in Hospitality; numerous brief Case Studies; Career Information boxes; as well as Check Your Knowledge boxes, Discussion Questions, Key Words and Concepts, Review Questions, Internet Exercises, and Apply Your Knowledge questions.

Adopters will also have access to the best support package on the market today, including an Instructor's Manual, Computerized Test Bank of Questions, Companion Web Site with PowerPoints, Student Study Guide, and a video tape.

About the Author:

Dr. John R. Walker is the Marshall Professor and director of the Hotel, Restaurant and Tourism Management Program at the Alliant International University in San Diego, California. John's fifteen years of industry experience includes management training at the Savoy Hotel London. This was followed by terms as food and beverage manager, assistant rooms division manager, catering manager, and general manager with Grand Metropolitan Hotels, Selsdon Park Hotel, Rank Hotels, Inter-Continental Hotels, and the Coral Reef Resort, Barbados, West Indies.

For the past twenty years he has taught at two- and four-year schools in Canada and the United States. In addition to being a hospitality management consultant and text author, he has been published in The Cornell Hotel Restaurant Administration Quarterly and The Hospitality Educators Journal. He is the author of Introduction to Hospitality, published by Prentice Hall.

John is a past president of the Pacific Chapter of the Council on Hotel, Restaurant, and Institutional Education (CHRIE). He is a certified hotel administrator and a certified Foodservice Management Professional (FMP). He is married to Josielyn Teres, and they are expecting twins in June.

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