Human Resource Management: A Customer-Oriented Approach

0 avg rating
( 0 ratings by GoodReads )
 
9780132536752: Human Resource Management: A Customer-Oriented Approach

Human Resource Management: A Customer Oriented Approach addresses the needs of human resource management in the hospitality industry. Drawn from industry research and developments in real organizations, the book presents a comprehensive and practical discussion of the human resource issues unique to the hospitality industry. Dedicated to identifying and addressing customer needs, developing outstanding service, and maintaining total quality service; the book presents the role of HRM activities and provides applications of those functions to improving service, productivity, and profit. It presents total quality management in a practical manner so readers can apply these ideas in the workplace. And it emphasizes diversity, ethics, discrimination, and the ways hospitality managers address these issues. A valuable reference for any manager in a hospitality business seeking to improve the functioning of that organization.

"synopsis" may belong to another edition of this title.

Buy New View Book
List Price: US$ 102.80
US$ 58.20

Convert Currency

Shipping: US$ 3.99
Within U.S.A.

Destination, Rates & Speeds

Add to Basket

Top Search Results from the AbeBooks Marketplace

1.

Newman, Diann R.; Hodgetts, Richard M.
Published by Prentice Hall (1997)
ISBN 10: 0132536757 ISBN 13: 9780132536752
New Paperback Quantity Available: 1
Seller
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description Prentice Hall, 1997. Paperback. Book Condition: New. US ed. Bookseller Inventory # DADAX0132536757

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 58.20
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

2.

Newman, Diann R.; Hodgetts, Richard M.
Published by Prentice Hall
ISBN 10: 0132536757 ISBN 13: 9780132536752
New PAPERBACK Quantity Available: 1
Seller
Cloud 9 Books
(West Palm Beach, FL, U.S.A.)
Rating
[?]

Book Description Prentice Hall. PAPERBACK. Book Condition: New. 0132536757 New Condition. Bookseller Inventory # NEW6.0051474

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 59.99
Convert Currency

Add to Basket

Shipping: US$ 4.99
Within U.S.A.
Destination, Rates & Speeds