IT Services: Costs, Metrics, Benchmarking and Marketing (paperback) (Enterprise Computing Series)

0 avg rating
( 0 ratings by Goodreads )
 
9780132621953: IT Services: Costs, Metrics, Benchmarking and Marketing (paperback) (Enterprise Computing Series)

Unleashing the Power of Integrated Service Delivery Harris Kern's Enterprise Computing Institute Solutions for IT Professionals Delighting IT customers: the real-world, start-to-finish guide IT Services is the first 100% customer-focused guide to satisfying the consumers of your company's IT services - and building the loyalty your IT organization needs. In this book, three leading IT professionals present a fully integrated, comprehensive approach to service delivery in today's global, distributed environments. You'll discover how to establish processes, service and cost models, performance measurements, and "stretch" goals that achieve clear business benefits-and then transform those goals into reality. Proven results, benchmarks, and case studies - not just theory! Linking goal-setting, process development, and metrics to the goals of the enterprise - step-by-step Gaining buy-in from management, internal customers, and external suppliers Building stable, predictable and cost-effective application support infrastructures Structuring support services for maximum effectiveness Applicable to both in-house and outsourced operations, IT Services offers a total roadmap for executives building enterprise-wide operations centers; practical help for managers seeking to deliver cost-effective support; and invaluable insight for IT "customers" who need to know what they can expect from their technology professionals.

"synopsis" may belong to another edition of this title.

Product Description:

This is the first 100% customer-focused guide to satisfying the consumers of your company's IT services -- and building the loyalty your IT organization desperately needs. IT Services presents every element of a comprehensive approach to service delivery in global, distributed environments. Learn how to establish a vision, processes, service and cost models, performance measurements and "stretch" goals that achieve real business benefits. Applicable to both in-house and outsourced operations, IT Services serves as a roadmap for executives building enterprise-wide operations centers; a practical guide for managers seeking to developer stable and cost-effective support infrastructures; and an invaluable educational guide for IT consumers who want to know what they can and should expect.

About the Author:

Anthony F. Tardugno has over 15 years of IT and product development experience, ranging from software engineering to IT management. He is now Manager, Site Manufacturing Information Technology for the Corporate Strategic Services Division at Xerox.

Thomas R. Dipasquale has, since 1995, served as an IT consultant for Sun Microsystems' Professional Services Organization. He has specialized in operations processes, server consolidation, total cost of ownership issues, and electronic commerce.

Robert E. Matthews has served as IT consultant for Sun Microsystems' Professional Services Organization since 1995, specializing in operations, server consolidation, total cost of ownership, and E-commerce.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Tardugno, Anthony.
Published by Prentice Hall (2011)
ISBN 10: 0132621959 ISBN 13: 9780132621953
New Paperback Quantity Available: 4
Seller
Barker Books
(Spokane, WA, U.S.A.)
Rating
[?]

Book Description Prentice Hall, 2011. Paperback. Book Condition: New. New unused paperback with some light shelf wear. Bookseller Inventory # 7306

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 19.00
Convert Currency

Add to Basket

Shipping: US$ 4.50
Within U.S.A.
Destination, Rates & Speeds

2.

Tardugno, Anthony; DiPasquale, Thomas; Matthews, Robert
Published by Prentice Hall (2000)
ISBN 10: 0132621959 ISBN 13: 9780132621953
New Paperback Quantity Available: 1
Seller
Irish Booksellers
(Rumford, ME, U.S.A.)
Rating
[?]

Book Description Prentice Hall, 2000. Paperback. Book Condition: New. book. Bookseller Inventory # 0132621959

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 33.34
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

3.

Anthony Tardugno, Thomas DiPasquale, Robert Matthews
Published by Prentice Hall (2000)
ISBN 10: 0132621959 ISBN 13: 9780132621953
New Paperback Quantity Available: 1
Seller
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description Prentice Hall, 2000. Paperback. Book Condition: New. 1. Bookseller Inventory # DADAX0132621959

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 40.76
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

4.

Tardugno, AnthonyDiPasquale, ThomasMatthews, Robert
Published by Prentice Hall
ISBN 10: 0132621959 ISBN 13: 9780132621953
New Quantity Available: > 20
Seller
INDOO
(Avenel, NJ, U.S.A.)
Rating
[?]

Book Description Prentice Hall. Book Condition: New. Brand New. Bookseller Inventory # 0132621959

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 43.95
Convert Currency

Add to Basket

Shipping: US$ 3.50
Within U.S.A.
Destination, Rates & Speeds

5.

Tardugno, Anthony/ Dipasquale, Thomas/ Matthews, Robert
Published by Prentice Hall (2010)
ISBN 10: 0132621959 ISBN 13: 9780132621953
New Paperback Quantity Available: 1
Seller
Revaluation Books
(Exeter, United Kingdom)
Rating
[?]

Book Description Prentice Hall, 2010. Paperback. Book Condition: Brand New. 1st edition. 208 pages. 9.10x7.03x0.47 inches. In Stock. Bookseller Inventory # 0132621959

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 68.08
Convert Currency

Add to Basket

Shipping: US$ 7.77
From United Kingdom to U.S.A.
Destination, Rates & Speeds

6.

Tardugno, Anthony; DiPasquale, Thomas; Matthews, Robert
Published by Prentice Hall (2000)
ISBN 10: 0132621959 ISBN 13: 9780132621953
New Softcover Quantity Available: > 20
Seller
Palexbooks
(Sanford, NC, U.S.A.)
Rating
[?]

Book Description Prentice Hall, 2000. Book Condition: New. Brand new! Please provide a physical shipping address. Bookseller Inventory # 9780132621953

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 77.36
Convert Currency

Add to Basket

Shipping: US$ 3.00
Within U.S.A.
Destination, Rates & Speeds

7.

Robert Matthews
ISBN 10: 0132621959 ISBN 13: 9780132621953
New Quantity Available: 1
Seller
Castle Rock
(Pittsford, NY, U.S.A.)
Rating
[?]

Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97801326219531.0

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 84.51
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds