The Quality Auditor's Handbook

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9780132682022: The Quality Auditor's Handbook

The practical, easy-to-use handbook for every quality auditor, manager, or trainer. In this book, leading ISO 9000 auditor and trainer Don Freeman gives you straight answers and practical tools for every step of the quality auditing process. You'll learn how to successfully plan and conduct quality audits, and report on their results. And you'll discover proven solutions for the challenges faced by every quality auditor. From start to finish, The Quality Auditor's Handbook provides step-by-step methods, tools, matrices, and forms that streamline the audit process. Along the way, you'll also learn the communications skills, questioning, listening, and observation techniques that are essential to successful auditing. The practices and tools you'll learn can be modified and used with any type of quality system auditing, and for other types of auditing as well, such as environmental auditing (ISO 14000).

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Internal auditing is essential to achieving and maintaining ISO 9000, QS 9000 and ISO 14000 quality registration. This book is an end-to-end, common-sense guide to internal quality auditing for both new and experienced internal auditors.This book covers every aspect of internal quality auditing, especially the interpersonal issues that are critical to success, such as communications skills, questioning techniques, listening and observation. In the first section, "Audits, Auditors and Auditing," it reviews the ISO requirements for auditors, the types of quality audits, and the characteristics of an effective auditor. Next, it discusses how to plan audits; how to conduct adequacy audits of quality documentation; how to conduct more detailed compliance audits; and how to write effective audit reports.This book is an excellent source of training and reference material for all quality managers, internal audit teams and lead auditors, and for aspiring auditors.

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Don L. Freeman
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