Customer Service: A Practical Approach (6th Edition)

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9780132742399: Customer Service: A Practical Approach (6th Edition)
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The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

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9781292040356: Customer Service: Pearson New International Edition: A Practical Approach

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Book Description Pearson Education (US), United States, 2012. Paperback. Condition: New. 6th edition. Language: English. Brand new Book. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships. Seller Inventory # BTE9780132742399

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Book Description Pearson. PAPERBACK. Condition: New. 013274239X BRAND NEW W/FAST SHIPPING! This item is: Customer Service: A Practical Approach, 6th Ed., 2013, by Harris, Elaine K.; FORMAT: Paperback; ISBN: 9780132742399. Choose Expedited for fastest shipping! Our 98%+ rating proves our commitment! We cannot ship to PO Boxes/APO address. To avoid ordering the wrong item, please check your item's ISBN number!. Seller Inventory # P9780132742399

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