Building Professional Services: The Sirens' Song (Harris Kern's Enterprise Computing Institute Series)

3 avg rating
( 2 ratings by GoodReads )
 
9780132762106: Building Professional Services: The Sirens' Song (Harris Kern's Enterprise Computing Institute Series)

Coverage includes: chartering, organizing, and establishing metrics for professional services; addressing the unique challenges faced by professional services in traditional product companies; and managing a professional services business at every stage of its lifecycle.

"synopsis" may belong to another edition of this title.

From the Back Cover:

How to build a winning professional services organization.

Companies worldwide are discovering outstanding growth opportunities in professional services-but building professional services organizations at "product-centric" firms can be extremely challenging. Now, three leading experts present a comprehensive guide to creating professional services organizations, managing them to maturity, and delivering both quality services and superior margins. Building Professional Services introduces a complete, practical framework for delivering the full spectrum of professional services—from support and education services to managed, consulting, and productized services.

  • Managing the professional services business at every stage of its lifecycle
  • Focusing on the key factors that drive success: revenue, references, and repeatability
  • Responding to the unique challenges faced by professional services in product-based companies
  • Aligning services with the rest of the organization
  • Establishing effective metrics and business review processes
  • The four phases of building a successful professional services organization
  • Frameworks for organization, project delivery, solutions development, and operational infrastructure
  • Customer engagement models and workflows

Drawing on their experience working with leading technology service providers, the authors cover every aspect of professional services: strategy, tactics, and operations. From financial models to customer relationships, Building Professional Services will help you transform the promise of services into a profitable reality.

"I can't imagine anyone starting a professional services organization without first referencing this work."

—Dave Nestic,
President, NezTech Corporation

"This book is a significant contribution and a practical guide to a fast-evolving frontier. With clearly expressed views and recommendations, it will stimulate both thought and action."

—David H. Maister, co-author of First Among Equals

"Extraordinary insight into the issues faced when building a professional services business unit at a product company."

—Kenneth Coleman, Sr.
Vice President of Silicon Graphics
and retired CEO of K&S Solutions

Harris Kern's Enterprise Computing Institute SeriesSolutions for IT Professionals.

About the Author:

THOMAS E. LAH has more than 15 years of experience in IT and consulting. As Director of Solutions Engineering at Silicon Graphics, he led a team responsible for developing and launching a professional services consulting organization on a global basis and growing it from zero to $150 million in four years.

 

STEVE O'CONNOR has held both business and IT services leadership roles for over 20 years. He served as Vice President for Professional Services at SGI and before that, as SGI's Chief Information Officer.

 

MITCHEL PETERSON has held a variety of financial and operational roles for more than 18 years. Most recently, he was the Senior Manager of Strategic Planning andCommunications for SGI's Professional Services Organization and was responsible for developing and implementing strategic and tactical programs.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

1.

Lah, Thomas; O'Connor, Steve; Peterson, Mitchel
ISBN 10: 0132762102 ISBN 13: 9780132762106
New Quantity Available: 5
Seller
GreatBookPrices
(Columbia, MD, U.S.A.)
Rating
[?]

Book Description Book Condition: New. Bookseller Inventory # 12108813-n

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 50.20
Convert Currency

Add to Basket

Shipping: US$ 2.64
Within U.S.A.
Destination, Rates & Speeds

2.

Lah, Thomas; O'Connor, Steve; Peterson, Mitchel
Published by Prentice Hall (2011)
ISBN 10: 0132762102 ISBN 13: 9780132762106
New Quantity Available: > 20
Seller
Paperbackshop-US
(Commerce, GA, U.S.A.)
Rating
[?]

Book Description Prentice Hall, 2011. PAP. Book Condition: New. New Book. Shipped from UK within 10 to 14 business days. Established seller since 2000. Bookseller Inventory # PJ-9780132762106

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 49.66
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

3.

Lah, Thomas; O'Connor, Steve; Peterson, Mitchel
Published by Prentice Hall
ISBN 10: 0132762102 ISBN 13: 9780132762106
New Quantity Available: > 20
Seller
INDOO
(Avenel, NJ, U.S.A.)
Rating
[?]

Book Description Prentice Hall. Book Condition: New. Brand New. Bookseller Inventory # 0132762102

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 53.67
Convert Currency

Add to Basket

Shipping: US$ 3.50
Within U.S.A.
Destination, Rates & Speeds

4.

Lah, Thomas; O'Connor, Steve; Peterson, Mitchel
Published by Prentice Hall (2002)
ISBN 10: 0132762102 ISBN 13: 9780132762106
New Paperback Quantity Available: 1
Seller
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description Prentice Hall, 2002. Paperback. Book Condition: New. 1. Bookseller Inventory # DADAX0132762102

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 76.51
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

5.

Lah, Thomas; O'Connor, Steve; Peterson, Mitchel
Published by Prentice Hall (2002)
ISBN 10: 0132762102 ISBN 13: 9780132762106
New Paperback Quantity Available: 1
Seller
Irish Booksellers
(Rumford, ME, U.S.A.)
Rating
[?]

Book Description Prentice Hall, 2002. Paperback. Book Condition: New. book. Bookseller Inventory # 0132762102

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 80.66
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

6.

Lah, Thomas; O'Connor, Steve; Peterson, Mitchel
Published by Prentice Hall (2002)
ISBN 10: 0132762102 ISBN 13: 9780132762106
New Softcover Quantity Available: 1
Seller
Book Deals
(Lewiston, NY, U.S.A.)
Rating
[?]

Book Description Prentice Hall, 2002. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Coverage includes: chartering, organizing, and establishing metrics for professional services; addressing the unique challenges faced by professional services in traditional product companies; and managing a professional services business at every stage of its lifecycle. Bookseller Inventory # ABE_book_new_0132762102

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 90.73
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

7.

Lah, Thomas; O'Connor, Steve; Peterson, Mitchel
Published by Prentice Hall (2002)
ISBN 10: 0132762102 ISBN 13: 9780132762106
New Softcover Quantity Available: > 20
Seller
Palexbooks
(Sanford, NC, U.S.A.)
Rating
[?]

Book Description Prentice Hall, 2002. Book Condition: New. Brand new! Please provide a physical shipping address. Bookseller Inventory # 9780132762106

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 87.75
Convert Currency

Add to Basket

Shipping: US$ 3.00
Within U.S.A.
Destination, Rates & Speeds

8.

Lah, Thomas; O'Connor, Steve; Peterson, Mitchel
Published by Prentice Hall (2011)
ISBN 10: 0132762102 ISBN 13: 9780132762106
New Paperback Quantity Available: 1
Seller
Revaluation Books
(Exeter, United Kingdom)
Rating
[?]

Book Description Prentice Hall, 2011. Paperback. Book Condition: Brand New. 1st edition. 360 pages. 9.00x7.00x1.00 inches. In Stock. Bookseller Inventory # zk0132762102

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 95.91
Convert Currency

Add to Basket

Shipping: US$ 7.51
From United Kingdom to U.S.A.
Destination, Rates & Speeds

9.

Lah, Thomas; O'Connor, Steve; Peterson, Mitchel
Published by Prentice Hall (2002)
ISBN 10: 0132762102 ISBN 13: 9780132762106
New Paperback Quantity Available: 3
Seller
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description Prentice Hall, 2002. Paperback. Book Condition: New. Bookseller Inventory # P110132762102

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 123.00
Convert Currency

Add to Basket

Shipping: US$ 2.99
Within U.S.A.
Destination, Rates & Speeds

10.

Lah, Thomas; O'Connor, Steve; Peterson, Mitchel
ISBN 10: 0132762102 ISBN 13: 9780132762106
New Quantity Available: 1
Seller
Castle Rock
(Pittsford, NY, U.S.A.)
Rating
[?]

Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97801327621061.0

More Information About This Seller | Ask Bookseller a Question

Buy New
US$ 151.01
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds