In today’s “flat” world, you must get the best from teams that span not just offices, but continents: teams of unprecedented diversity and complexity. Leading those teams, you must deliver better results faster and with fewer resources. Conventional management techniques just won’t do the job anymore. You need a radically new approach to management: one that’s more fluid, more agile, and far less hierarchical.
How to Manage in a Flat World teaches you that new approach. Drawing on hard-won lessons from today’s most successful global managers, this book covers both high-level concepts and hands-on techniques. You’ll find best practices for everything from building trust to choosing the right times to travel...even maintaining a healthy work/life balance when you’re leading a team that’s operating 24/7! The new flat world has both high levels of interconnectivity facilitated by technology and high levels of dispersion within teams and companies, with colleagues often working in different offices, or even different parts of the world. This demands a new set of skills and tools of you as a manager. How to Manage in a Flat World gives you the ten strategies you need to be a high-performing manager. The key is to communicate and collaborate closely with your team, even if you don't see them very often. This practical book includes interviews with managers around the world, and will help the reader make the best use of technology; establish a work-life balance for yourself; know when you need to have face-to-face meetings; lead and motivate your team, wherever they are; create a culture of trust and motivation that will lead to higher performance; and prepare and adapt to change so that you are not left behind.
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Susan Bloch has coached top teams in many of the FTSE100 and Fortune 500 companies across the globe over the past twenty years. She has lived and worked in five countries: South Africa, North America, Israel, the United Kingdom, and India. Currently, she is on assignment as Chief Culture Officer for the Retail division of Reliance Industries; one of the few western women working in a senior role in an Indian company. Prior to that she was Partner and Head of Thought Leadership at Whitehead Mann where she was operating as an executive coach, working with executive teams and conducting board effectiveness reviews. Previously she was global head of executive coaching for the Hay Group. A Chartered Psychologist, with a M.A. from Columbia University in NY, Susan has co-authored Employability and Complete Leadership, and has produced a number of research publications.
Philip Whiteley is an author and journalist, specializing in management, particularly the areas of leadership, motivation, and strategic people management. He has written numerous articles for The Times, Personnel Today and Coaching at Work among other titles, and has appeared on BBC Newsnight discussing the portrayal of the workplace in the media. He is author of People Express, Motivation, Unshrink the People and Complete Leadership and his books have been translated into six languages. Now based in the UK, Philip has previously worked in Latin America.From Publishers Weekly:
Bloch, a leadership coach, and Whiteley, a writer and columnist for the Times of London, explore the challenges of managing diverse teams that span continents. Through interviews and questionnaires, the authors extract insights from successful managers and distill their experiences into strategies and key learning points. With case studies from multinational corporations such as Coca-Cola, Shell and United Biscuits, the book is divided into two sections, focusing on the team and the individual. The team section covers direction, communicating in a virtual world, culture, leadership skills and creating a good team. The individual portion addresses EQ, intelligence and work/life balance. Each chapter lists key points and a section that helps the reader navigate and extract relevant themes. Especially useful are their 10 strategies—which address teamwork, building trust, respecting cultural differences—which provide a good foundation and frame of reference for professionals to develop their management strategies in a changing business world. Timely and succinct, this much-needed book will improve the management skills of those overseeing staff in multiple locations domestically and around the world. (Nov.)
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