This best-selling textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.
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About the Educational Institute
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The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.
Professional certification from the AHLEI is the ultimate distinction of professional excellence for the hospitality industry. It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator.
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Book Description Educational Institute, 2012. Paperback. Book Condition: New. Bookseller Inventory # P110133097102
Book Description Educational Institute, 2012. Paperback. Book Condition: New. book. Bookseller Inventory # 0133097102
Book Description Pearson College Div, 2012. Paperback. Book Condition: Brand New. 8th edition. 653 pages. 9.00x7.00x1.50 inches. In Stock. Bookseller Inventory # 0133097102