This specific ISBN edition is currently not available.View all copies of this ISBN edition:
Restaurant and bar supervisors and managers, food and beverage directors, and aspiring hospitality professionals will benefit from the practical information presented in this book.
The new edition of this textbook (formerly titled Managing Beverage Service) focuses on the successful elements of a beverage operation, based on research to identify those that are thriving. Discussions of leadership and supervision focus on the management and leadership practices specific to a beverage operation, including emotional intelligence and the importance of relationships, communication, recruitment and training, and motivation and performance reviews. Bar operations covers a real-world approach to beverage controls, from purchasing through serving, technology, design, and handling guest complaints. A new chapter on sales and marketing includes both food and beverage products, and boosting sales through technology and unique service.
"synopsis" may belong to another edition of this title.
About the Educational Institute
We Train The Best!
The American Hotel and Lodging Educational Institute (AHLEI) is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide.
Professionalcertificationfrom the AHLEI is the ultimate distinction of professional excellence for the hospitality industry. It certifies and validates competencies in conjunction with academia and industry experts for over 35 positions in the hospitality industry; designations from front-line to general manager, including the prestigious CHA - the Certified Hotel Administrator.
"About this title" may belong to another edition of this title.
Book Description Educational Institute, 2012. Paperback. Condition: New. Never used!. Seller Inventory # P110133097242
Book Description Pearson College Div, 2012. Paperback. Condition: Brand New. 2nd edition. 396 pages. 9.00x7.00x0.90 inches. In Stock. Seller Inventory # zk0133097242
Book Description Educational Institute, 2012. Condition: New. book. Seller Inventory # M0133097242