Complete Book of Ready-To-Use Customer Service Scripts

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9780133998825: Complete Book of Ready-To-Use Customer Service Scripts
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With more than 400 detailed scripts and scenarios, along with practical, specific advice about pacing, tone, word-choice, and possible responses, this handbook is designed to improve customer service departments and create better, happier customers.

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About the Author:

Michael Ramundo is the founder of MCR Marketing, Inc.

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Ramundo, Michael C.
Published by Prentice Hall Direct (1997)
ISBN 10: 0133998827 ISBN 13: 9780133998825
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