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Even the best managers sometimes find themselves at a loss for words when confronted with difficult bosses, problem employees, unhappy customers, or sensitive issues. Supervisor's Script Book gives you actual word-for-word responses you can use to successfully mediate conflicts, gain support for your initiatives, and stop potentially destructive situations before they undermine your authority and chances for career advancement.
The 176 scripts in this unique management tool will help you quickly and efficiently solve virtually every problem you could face on the job, counter all the responses you're likely to hear, and promote a work atmosphere of mutual respect, cooperation, and enhanced productivity.
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Book Description Prentice Hall Trade, 1996. Hardcover. Condition: New. 1. Seller Inventory # DADAX0134601149
Book Description Condition: New. Dust Jacket Condition: New. Shipped promptly and delivered within 3 to 5 working days. For PO BOX, APO, FPO and Puerto Rico addresses delivery done in 20 to 25 working days. Serving customers since 2006. Thousand of satisfied customers!. Seller Inventory # 9780134601144
Book Description Prentice Hall Direct, 1996. Hardcover. Condition: New. book. Seller Inventory # M0134601149
Book Description Prentice Hall, 1996. Hardcover. Condition: New. Never used!. Seller Inventory # P110134601149
Book Description Prentice-Hall. Condition: New. pp. 334. Seller Inventory # 7350759