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Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management - Softcover
Synopsis
Get the Right IT Services, on the Right terms, Without Hassles or Overpaying
To gain the full benefits of technology—and avoid the staggering costs of technology failure—you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it....
About the Author
Sharon Taylor, Chief Architect of ITIL V3 and Chief Examiner of ITIL qualifications, is one of the world’s leading IT Service Management experts. She is now President of Aspect Group, Inc., a leading provider of ITSM services. Taylor served until recently as chair of itSMF International and spent eight years on itSMF chapter boards and itSMF committees, leading itSMF's growth and improvement. In 2008, she received...
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- PublisherPearson
- Publication date2017
- ISBN 10 0134769961
- ISBN 13 9780134769967
- BindingPaperback
- LanguageEnglish
- Edition number1
- Number of pages208
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Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management (Paperback)
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Service Intelligence: Improving Your Bottom Line with the Power of IT Service Management
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Pearson September 2017, 2017
ISBN 10: 0134769961
ISBN 13: 9780134769967
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