Synopsis
A teaching resource and how-to guide presenting a step-by-step model for understanding ISO 9000 quality standards and implementing the ISO 9001 standard, designed to be used as a primary text for courses based on the ISO 9000 standards, as a supplemental text in courses dealing with quality management and TQM, and as a guide for use in private sector organizations. Explains how to choose the appropriate standard from the ISO 9000 series and how to implement it in a Total Quality or traditional environment. Includes chapter summaries, key terms, review questions, and a serialized case study on preparing for ISO 9001 certification, plus a certification checklist. Annotation c. by Book News, Inc., Portland, Or.
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Interest in ISO 9000 certification is gaining momentum worldwide as organizations that compete in the global marketplace seek to achieve consistent peak performance, world-class quality, and continual improvement of their processes, products, and management systems. This practical teaching resource/how-to guide provides a step-by-step model for understanding the ISO 9000 family of standards and implementing the ISO 9001 standard in a total quality environment.
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