Quality Means Survival: Caveat Vendidor, Let the Seller Beware

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9780136267805: Quality Means Survival: Caveat Vendidor, Let the Seller Beware
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Caveat vendidor! (Let the seller beware!) Quality Means Survival sends this wake-up call to companies which still pay lip service to quality. Customers will no longer accept defects as certain along with death and taxes.
Learn why and how bad quality has destroyed companies, careers, customers, competitors, communities, and even innocent civilians; find out why product recalls, environmental disasters, government red tape, medical malpractice, and dissatisfied customers have the same root cause - quality mismanagement; authenticate and strengthen your total quality program with the book's easy-to-use "eight steps to quality" and "quality quotient quiz"; and avoid common pitfalls like anti-quality policies, bottom-up TQM, and empowerment without leadership.
Anyone who has to do something right the first time - practicing managers, doctors, bankers, engineers, public officials, and other professionals - should find this non-technical survival guide refreshingly humanized as well as enlightening.

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From the Back Cover:

A humane, jargon-free, and above all practical guide to supercharging quality throughout your organization.This book presents a simple, 8-step battle plan for delivering quality, covering culture, attitude, behavior, empowerment, training, policies, leadership and mission. It demonstrates how to eliminate the barriers to quality, ensure quality leadership, and implement a "quality policies starter kit" that can place your organization squarely on the road to quality.All business and organizational professionals interested in promoting quality within their organizations.

About the Author:

Rene T. Domingo is a teacher, writer and management consultant. He is the Sime Darby Professor of Manufacturing at the Asian Institute of Management in Manila, and the program director of its Advanced Manufacturing Management Course. Schooled and trained in Japan, he has written extensively on quality and service management and world-class manufacturing practices.

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Rene T. Domingo
Published by Pearson P T R (1998)
ISBN 10: 0136267807 ISBN 13: 9780136267805
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Rene T. Domingo
Published by Pearson P T R (1998)
ISBN 10: 0136267807 ISBN 13: 9780136267805
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