Guide to Business Etiquette (2nd Edition) (Prentice Hall Guide To: Business Communication)

3.83 avg rating
( 6 ratings by Goodreads )
 
9780137075041: Guide to Business Etiquette (2nd Edition) (Prentice Hall Guide To: Business Communication)
View all copies of this ISBN edition:
 
 

A brief, professional, reader-friendly guide to understanding business etiquette.

Put your best professional foot forward with Guide to Business Etiquette, a brief text that covers all the important issues and concepts without confusing the reader with excess material.

This edition now covers basic digital etiquette and provides information on how to maintain business relationships.

"synopsis" may belong to another edition of this title.

From the Back Cover:

This concise, practical book is written for you if you want to become more adept at business etiquette—those important do's and don'ts for every business setting—that will help you appear poised, confident, and professional.

  • How do I introduce others and myself?
  • What is the etiquette for email, voicemail, and text messages?
  • How can I be an effective host or guest during business meals?
  • How do I dress for different occasions?
  • What is the etiquette for a job interview?
  • How can I handle conflict in the office?
  • How do etiquette rules change in international settings?
Like all the books in the Prentice Hall Series in Advanced Business Communication, this book is...
  • Brief: summarizes key ideas only
  • Practical: offers clear, straightforward tools you can use
  • Reader-friendly: provides easy-to-skim format

Excerpt. Reprinted by permission. All rights reserved.:

HOW THIS BOOK CAN HELP YOU

This book is for you if you want to secure a foundation of business etiquette knowledge, to answer specific etiquette questions, and to put your best foot forward to be recognized as a professional. The book will answer questions such as:

  • How do I introduce others and myself?
  • How do I dress for different occasions?
  • What is the etiquette for a job interview?
  • How can I handle conflict in the office?
  • How can I take stress out of business travel?
  • Which is the etiquette for telephone, email, and other kinds of communication?
  • How can I be an effective host or guest during business meals?
  • How do I moderate a meeting?
  • How do etiquette rules change in international settings?
If you want to learn about business etiquette in general, read through this entire book. If you already know the basics of business etiquette, skim for specific, straightforward answers to your questions. You will then be able to:

  • Double check your knowledge to avoid potential etiquette blunders.
  • Learn more and refine your skills.
  • Become familiar with a quick reference resource for answers on how to deal with new situations or provide answers to recurring etiquette questions.

Perhaps most importantly, this book will help you appear poised, confident, and professional by providing essential information and practical examples of important etiquette practices in today's changing working environment.

WHO CAN USE THIS BOOK

This book was written for you if you want to become more adept at business etiquette—those important do's and don'ts for every business setting. Here are just a few reasons why mastering the basics of business etiquette is so important to your career.

  • Etiquette mistakes can result in lost jobs, lost sales, and poor working relationships.
  • You spend the majority of your working hours interacting with people. Learning the etiquette necessary to navigate these working relationships successfully gives you confidence and poise.
  • Those who practice business etiquette are respected and recognized for their professionalism.
  • Maneuvering successfully in cross-cultural situations can save you career embarrassing faux pas.
  • Basic business etiquette is expected, but rarely taught.

WHY THIS BOOK WAS WRITTEN

We have conducted seminars and coached students and experienced managers on the basics of business etiquette for years. After many discussions, it became clear to us that, no matter who was asking the questions about proper etiquette, those questions began to show similarities: it seems that business people have many of the same concerns and discomforts when it comes to questions of etiquette.

As we searched for a book that provided clear, concise, and useful guidelines for these questions, we were disappointed. What we found tended to fall into one of two categories: one group of books was both cutesy and almost flippant about etiquette issues; the second group read like tomes covering everything you could ever think to ask—and in excruciating detail.

To fill that gap and address the needs of busy professionals, Prentice Hall has created the Prentice Hall Series in Advanced Business Communication: brief, practical, reader-friendly guides for people who communicate in professional contexts. (See the inside front cover for more information on the series.) Like the other books in the series, this book is . . .

  • Brief: The book summarizes key ideas only. Culling from thousands of pages of text, we have omitted bulky examples, cases, footnotes, exercises, and discussion questions
  • Practical: This book offers clear, straightforward tools you can use. It includes only information you will find useful in a professional context.
  • Reader friendly: We have tried to provide an easy-to-skim format using a direct, matter-of-fact, nontheoretical tone. Those hoping to gain new ideas can read it in its entirely; those wishing to refresh their memory should be able to skim specific pages easily.

HOW THIS BOOK IS ORGANIZED

For ease of use and reference, we have divided this book into eight, self-contained chapters. Each chapter is packed with useful information for everyday and special business settings and occasions.

Chapter I : Understanding the Rules of Etiquette

A quick trip back through history sets the stage for etiquette practices today. Although some things have changed, many modern rules of engagement are deeply rooted in the practices of the past. The chapter concludes by exploring what you need to know to work confidently in today's changing business world.

Chapter 2: Creating a Powerful First Impression

Learn to make the most out of the powerful messages you send by how you dress, make introductions, shake hands, and carry on conversations during first encounters. In addition, this chapter pays special attention to interviewing skills, one of the most difficult relationship-building situations we face during our careers.

Chapter 3: Maintaining Business Relationships

Maintaining positive and productive working relationships requires effort on your part. Learn how to deal effectively with the inevitable conflict that finds its way into working relationships. Discover how to destress travel, deal with your own or others' romantic inclinations, and how to maneuver effectively through your physical working environment.

Chapter 4: Communication Etiquette

This chapter provides an overview of communication etiquette-written and oral-to use in the wide variety of channels we use today (ranging from email to telephone to face-to-face). Learn how to identify your audience, then construct and deliver effective messages.

Chapter 5: Basic Business Dining Etiquette

Business dining is much more than sitting down to a meal. This chapter equips you with the fundamental etiquette basics for typical dining settings, from breakfast through dinner. Learn what is expected of you as a host or a guest.

Chapter 6: Special Dining Events

Special dining events can be a bit intimidating by their very nature: they are special! We take the mystery and possible intimidation out of formal events by deconstructing the courses at a meal and setting and walking through the basic do's and don'ts. You will also learn how to enjoy yourself at banquets, celebrations, and casual business dining settings.

Chapter 7: Successful Meetings

This chapter covers what to do before, during, and after a meeting. Learn how to be a productive organizer, facilitator, and participant.

Chapter 8: Cross-Cultural Etiquette

Venturing into the international business arena requires learning a new set of etiquette skills. In this chapter, you will learn the nuances needed to greet people and build relationships in various cultures. Eye-opening examples will alert you to the importance of studying other cultures in detail if you want to avoid embarrassing cultural faux pas.

BIBLIOGRAPHY

Throughout the book, we provide practical advice for novices just entering the work world, as well as seasoned executives seeking to keep their business etiquette skills on the cutting edge. In the bibliography at the end of the book, we include a list of references for those interested in exploring a subject in more depth.

"About this title" may belong to another edition of this title.

Other Popular Editions of the Same Title

9780131449176: Guide to Business Etiquette (Guide to Business Communication Series)

Featured Edition

ISBN 10:  0131449176 ISBN 13:  9780131449176
Publisher: Prentice Hall, 2004
Softcover

Top Search Results from the AbeBooks Marketplace

1.

Roy A Cook, Gwen O Cook
Published by Prentice Hall (2010)
ISBN 10: 0137075049 ISBN 13: 9780137075041
New Paperback Quantity Available: 1
Seller:
Ergodebooks
(RICHMOND, TX, U.S.A.)
Rating
[?]

Book Description Prentice Hall, 2010. Paperback. Condition: New. 2. Seller Inventory # DADAX0137075049

More information about this seller | Contact this seller

Buy New
US$ 57.04
Convert Currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, Rates & Speeds

2.

Gwen O Cook
Published by Pearson (2010)
ISBN 10: 0137075049 ISBN 13: 9780137075041
New Softcover Quantity Available: 1
Seller:
Irish Booksellers
(Portland, ME, U.S.A.)
Rating
[?]

Book Description Pearson, 2010. Condition: New. book. Seller Inventory # M0137075049

More information about this seller | Contact this seller

Buy New
US$ 65.64
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds

3.

Gwen O Cook
Published by Pearson Education (US), United States (2010)
ISBN 10: 0137075049 ISBN 13: 9780137075041
New Paperback Quantity Available: 10
Seller:
Book Depository hard to find
(London, United Kingdom)
Rating
[?]

Book Description Pearson Education (US), United States, 2010. Paperback. Condition: New. 2nd edition. Language: English . This book usually ship within 10-15 business days and we will endeavor to dispatch orders quicker than this where possible. Brand New Book. A brief, professional, reader-friendly guide to understanding business etiquette. Put your best professional foot forward with Guide to Business Etiquette, a brief text that covers all the important issues and concepts without confusing the reader with excess material.This edition now covers basic digital etiquette and provides information on how to maintain business relationships. Seller Inventory # BTE9780137075041

More information about this seller | Contact this seller

Buy New
US$ 69.58
Convert Currency

Add to Basket

Shipping: FREE
From United Kingdom to U.S.A.
Destination, Rates & Speeds

4.

Gwen O Cook
Published by Pearson (2010)
ISBN 10: 0137075049 ISBN 13: 9780137075041
New Softcover Quantity Available: > 20
Seller:
Palexbooks
(Sanford, NC, U.S.A.)
Rating
[?]

Book Description Pearson, 2010. Condition: New. Brand new! Please provide a physical shipping address. Seller Inventory # 9780137075041

More information about this seller | Contact this seller

Buy New
US$ 75.14
Convert Currency

Add to Basket

Shipping: US$ 3.00
Within U.S.A.
Destination, Rates & Speeds

5.

Cook, Gwen O
Published by Pearson (2010)
ISBN 10: 0137075049 ISBN 13: 9780137075041
New Paperback Quantity Available: 2
Seller:
Murray Media
(North Miami Beach, FL, U.S.A.)
Rating
[?]

Book Description Pearson, 2010. Paperback. Condition: New. Never used!. Seller Inventory # P110137075049

More information about this seller | Contact this seller

Buy New
US$ 82.48
Convert Currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, Rates & Speeds