Professional Office Procedures

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9780139795763: Professional Office Procedures
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Assists, improves, and trains people for careers in offices ranging from small business to large corporations.

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From the Publisher:

This informative text integrates office skills, language skills, human relations skills, life experiences, knowledge of the business world, and organization techniques to help students become competent, conscientious, reliable, and dependable administrative assistants. Cooperman shows students how to think, work under difficult and stressful situations, and perform office duties in a professional manner.

From the Back Cover:

Useful to those just entering the workforce as well as for those currently employed in an office, this insightful book helps train office workers to think, work under stressful and difficult situations, and perform office duties in a professional manner. Based on real life experiences and exercises in how to function in an office, it offers sound and solid guidance for becoming a more knowledgeable, efficient, and productive office worker fully capable of surviving in today's fast-changing computerized business world. Reviews the entire office environment - from dealing with a landlord, to building security, furniture, office plants, list of supplies, quick copy services, and bank deposits. Includes several real-life exercises in each chapter (i.e., learning to prepare travel itineraries and expense accounts), and encourages users to investigate and track information on their own. Covers two human relations issues per chapter (i.e., working with pessimistic people; resolving problems with your supervisor.) Now encompass all office workers and everyone who works in an office, and stresses leadership skills and working as a member of a team. Includes new coverage on using the Internet; E-mail, voice mail, and satellite communications; employee benefits; current office computer technology, and much more.

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Cooperman
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Published by Prentice Hall (1998)
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