Hotel Front Office: Operations and Management (Oxford Higher Education)

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9780195699197: Hotel Front Office: Operations and Management (Oxford Higher Education)

Hotel Front Office is a comprehensive textbook specially designed to meet the needs of undergraduate degree/diploma students of hotel management and hospitality courses. It explores the core concepts of front office operations and management and uses numerous examples, photographs, flowcharts, formats, and illustrations to explain them.

Divided into three parts, the first part on The Hospitality Industry gives an introduction to the hospitality industry and then acquaints the readers with the classification and organization of hotels. The second part on Front Office Operations explains front office organization, internal and external communication and room tariff. The guest cycle, which includes the stages of pre-arrival (reservation), arrival (registration), stay (guest services), and departure (check out and settlements), is explained in detail. This section also includes chapters on front office accounting, night auditing, safety and security of guests, and computer applications in front office. The final section on Front Office Management imparts an understanding of the key managerial concepts like yield management and forecasting to help generate optimum revenue; evaluation of hotel performance; and preparation of budgets. Contemporary issues like human resource management, environment management, and total quality management are also explored in this section.

Students of hospitality studies will find this book useful for its coverage of the key concepts of front office operations and management explained through industry-related examples, flowcharts, tables, formats, and photographs. With its practice-oriented approach, the book would also be useful to front office professionals.

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About the Author:

J. R. Tewari is faculty/trainer at the Babu Banarsi Das National Institute of Technology and Management, Lucknow. He has completed his MSc in Hotel Management and Masters in Tourism Management and has been teaching hotel management for the last eight years and also has industry experience. He has attended various faculty development programmes and also has been practising consultancy for establishing new hotels and restaurants.

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Jatashankar R. Tewari
Published by Oxford Higher Education/Oxford University Press (2009)
ISBN 10: 019569919X ISBN 13: 9780195699197
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Book Description Oxford Higher Education/Oxford University Press, 2009. Softcover. Book Condition: New. Hotel Front Office is a comprehensive textbook specially designed to meet the needs of the students of hotel management and hospitality courses. "It explores the core concepts of front office operations and management, and uses numerous industry-related examples to explain them. The book is divided into three parts. The first part?The Hospitality Industry?gives an introduction to the hospitality industry and acquaints the reader with the classification and organization of hotels. The second part?Front Office Operations?deals with the various functions of the front office department. The last part?Front Office Management?imparts an understanding of the key managerial concepts like revenue management, forecasting, and budgeting. Contemporary issues, such as human resource management and environmental management, are also explored in this section. With its practice-oriented approach, the book would also be useful to front office professionals, hotel owners, and hospitality lecturers and trainers. " Printed Pages: 464. Bookseller Inventory # 55568

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Jatashankar R. Tewari
Published by Oxford Higher Education/Oxford University Press (2009)
ISBN 10: 019569919X ISBN 13: 9780195699197
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Book Description Oxford Higher Education/Oxford University Press, 2009. Softcover. Book Condition: New. Hotel Front Office is a comprehensive textbook specially designed to meet the needs of the students of hotel management and hospitality courses. "It explores the core concepts of front office operations and management, and uses numerous industry-related examples to explain them. The book is divided into three parts. The first partâ"The Hospitality Industryâ"gives an introduction to the hospitality industry and acquaints the reader with the classification and organization of hotels. The second partâ"Front Office Operationsâ"deals with the various functions of the front office department. The last partâ"Front Office Managementâ"imparts an understanding of the key managerial concepts like revenue management, forecasting, and budgeting. Contemporary issues, such as human resource management and environmental management, are also explored in this section. With its practice-oriented approach, the book would also be useful to front office professionals, hotel owners, and hospitality lecturers and trainers. " Printed Pages: 464. Bookseller Inventory # 55568

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