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This book is written for undergraduate university, technikon and college students enrolled in service management, operations management and production management course. The text is suitable for any person wanting to enter any kind of management environment from service to production. It emphasises the role of operations management in creating a better quality working life. The text is supported by relevant South African examples. Practical exercises are included at the end of each chapter.
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David Kruger and Roy Ramphal are well-respected OUP authors.
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Book Description Oxford University Press Southern Africa, 2005. Condition: New. book. Seller Inventory # M0195789032