Soft Skills For Hospitality

 
9780199458844: Soft Skills For Hospitality

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Book Description Oxford University Press, 2015. Softcover. Book Condition: New. First edition. Soft skills are personal attributes that enhance an individual`s interactions, job performance, and career prospects. Soft Skills for Hospitality is a comprehensive textbook designed for students of hospitality management from diverse sectors. The book is divided into 8 chapters. Chapter 1 analyses the importance of soft skills in the service industry. Chapter 2 focuses on self-management skills and is based on the premise that self-assessment by individuals is an important aspect of survival and growth in the industry. Chapter 3 discusses diverse skills associated with various forms and types of communication in the corporate setup. Chapter 4 deals with issues related to critical thinking and problem-solving in various challenging situations. Chapter 5 analyses the crucial skills related to negotiation and conflict resolution. Chapters 6, 7, and 8 of the book discuss leadership, teamwork, and sales, and marketing skills. Besides students, the book with its practice-oriented approach is sure to be of help to hospitality professionals. Contents: Chapter 1: Overview of Soft Skills for Hospitality Chapter 2: Self-management Skills Chapter 3: Communication Skills Chapter 4: Problem-solving and Critical Thinking Chapter 5: Negotiating Skills and Confl ict Resolution Chapter 6: Leadership Skills Chapter 7: Teamwork and Team Building Chapter 8: Sales and Marketing Skills Printed Pages: 262. Bookseller Inventory # 107752

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Amitabh Devendra
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Book Description Oxford University Press, 2015. Softcover. Book Condition: New. First edition. Soft skills are personal attributes that enhance an individual`s interactions, job performance, and career prospects. Soft Skills for Hospitality is a comprehensive textbook designed for students of hospitality management from diverse sectors. The book is divided into 8 chapters. Chapter 1 analyses the importance of soft skills in the service industry. Chapter 2 focuses on self-management skills and is based on the premise that self-assessment by individuals is an important aspect of survival and growth in the industry. Chapter 3 discusses diverse skills associated with various forms and types of communication in the corporate setup. Chapter 4 deals with issues related to critical thinking and problem-solving in various challenging situations. Chapter 5 analyses the crucial skills related to negotiation and conflict resolution. Chapters 6, 7, and 8 of the book discuss leadership, teamwork, and sales, and marketing skills. Besides students, the book with its practice-oriented approach is sure to be of help to hospitality professionals. Contents: Chapter 1: Overview of Soft Skills for Hospitality Chapter 2: Self-management Skills Chapter 3: Communication Skills Chapter 4: Problem-solving and Critical Thinking Chapter 5: Negotiating Skills and Confl ict Resolution Chapter 6: Leadership Skills Chapter 7: Teamwork and Team Building Chapter 8: Sales and Marketing Skills Printed Pages: 262. Bookseller Inventory # 107752

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DEVENDRA, AMITABH
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