Rethinking Public Service Delivery: Managing with External Providers (The Public Management and Leadership Series, 3) - Softcover

Alford, John

Softcover

ISBN 10: 0230237959 ISBN 13: 9780230237957

Publisher: Red Globe Press, 2012

Synopsis

Public services are increasingly delivered through a range of forms of 'external' service-provision such as contracting, partnering and regulation. This new text assesses when and how public sector organizations might better draw on the work of these external parties and examines the wider implications for public leadership and management.

About this title

From the Back Cover:

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award
 
Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

About the Author:

JOHN ALFORD Professor of Public Sector Management at the University of Melbourne and at the Australia and New Zealand School of Government. JANINE O'FLYNN Associate Professor in the Crawford School of Public Policy at Australian National University.

About this edition

• Publisher: Red Globe Press
• Publication date: 2012
• ISBN 10: 0230237959
• ISBN 13: 9780230237957
• Binding: Paperback
• Number of pages: 328