Rethinking Public Service Delivery: Managing with External Providers (The Public Management and Leadership Series)

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9780230237957: Rethinking Public Service Delivery: Managing with External Providers (The Public Management and Leadership Series)

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award
 
Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

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About the Author:

JOHN ALFORD Professor of Public Sector Management at the University of Melbourne and at the Australia and New Zealand School of Government. JANINE O'FLYNN Associate Professor in the Crawford School of Public Policy at Australian National University.

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There is no other work that I am aware of which brings together so effectively the wide range of lessons we have learned about the consideration, initiation and management of the many new (and not so new) forms of alternative service delivery.' - John Langford, Canadian Public Administration

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John Alford, Janine O Flynn
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Book Description Palgrave MacMillan, United Kingdom, 2012. Paperback. Book Condition: New. Language: English . Brand New Book. Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working - including contracting, partnering, client co-production, inter-governmental collaboration and volunteering - pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done. Bookseller Inventory # SPR9780230237957

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