Operations Management - Softcover

Hill, Terry; Hill, Alex

Softcover

ISBN 10: 0230362907 ISBN 13: 9780230362901

Publisher: Palgrave Macmillan, 2012

Synopsis

Operations Management is an ideal text for courses requiring an in-depth yet accessible guide to operations management. This edition has been fully updated to provide coverage of service and manufacturing industries that reflects the modern business environment. Cases cover a range of global brands, ensuring students can apply theory to the real world.

New to this edition:

- New chapters on CSR, Ethics and "Analyzing the Business"
- Increased coverage of performance measurement
- New coverage of six sigma and Taguchi
- New section on lean management and improving operations
- Increased coverage of MRP
- Chapters on time and productivity, maintenance and new technology removed
- The preface has been overhauled with a section dedicated to the differences between Operations Management and Essentials of Operations Management
- All the chapters have been re-worked to make the content broader and the coverage deeper

About this title

From the Back Cover

Whether an organisation treats patients, makes clothes or cuts people's hair, its operations function plays a crucial role in helping the business meet its sales and profit targets, and achieve its long-term strategic objectives. A well-managed operations function will significantly contribute to the success of a business, while a poorly-managed one can lead to disaster! It is essential that managers understand the role of operations within their organisation.

This new edition of Operations Management contains many new and innovative features such as:
· 'Driving Business Performance' - how to use the ideas in each chapter to drive the performance of an organisation
· 'Executive Insights' and 'In practice' - the key issues to consider when applying the concepts and ideas in practice
· 'Exploring further' - resources suitable for executives such as TED talks, journal articles, books, films and websites at the end of each chapter

And, additional executive-focused chapters on:
· 'Analysing Operations' - how to analyse an operation before working out how to improve it
· 'Corporate social responsibility' - managing operations to meet an organisation's social and environmental responsibilities

Operations Management provides a comprehensive, postgraduate/executive-focused overview of the subject area that equally covers both service and manufacturing sectors to reflect student needs.

Additional supporting materials are also available on the companion website at www.palgrave.com/business/om3e such as: self-check questions, bonus chapters and OM through film worksheets for students. Here lecturers will find PowerPoint slides, case study teaching notes and guidelines on teaching OM through film.

About the Author

ALEX HILL is Principal Lecturer at Kingston University, UK, an Associate Fellow at the University of Oxford, UK, and a Visiting Professor at the University of Pretoria. Prior to moving into university education, he worked extensively in industry and researches and consults in a wide range of service and manufacturing organizations.

TERRY HILL is Emeritus Fellow at the University of Oxford, UK, an Affiliate Professor at the Milan Polytechnic, Italy and at the Ohio State University and a Visiting Professor at the University of Pretoria, South Africa. He is a leading international figure in the field of operations management and operations strategy. Terry spent several years in operations management and continues to work as a consultant. He has held previous professorial appointments at London Business School, UK, and the University of Bath, UK.

Edition details

• Publisher: Palgrave Macmillan
• Publication date: 2012
• ISBN 10: 0230362907
• ISBN 13: 9780230362901
• Binding: Paperback
• Language: English
• Edition number: 3
• Number of pages: 800